Site Reliability Engineer

The mission of the company is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, the company offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. The company protects enterprises from cybercrime and abuse.

We are looking for a professional to grow our team. This team is responsible for managing the availability and reliability of the company's production systems.

As a professional in this role, you will be responsible for improving observability, scalability, reliability and latency of the company's platform, working closely with application development teams to achieve these goals.

What you will be doing:

• Improving our OpenTelemetry-based observability stack to include more signals that can be acted upon
• Improving our reliability by identifying and addressing gaps in our architecture, services and tooling that have a potential to cause outage
• Working on tooling, automation and circuit breakers that help the company to adapt to changing attack patterns

Must have:

• 5+ years of experience as a Platform Engineer or back-end engineer
• Strong experience at least one of: AWS, Azure
• Strong experience with high volume and high uptime services
• Experience with at least one of: Golang, Python
• Experience with Kubernetes and IaC frameworks like Terraform
• Experience with modern SaaS-based software stacks

Nice to have:

• Experience with ScyllaDB
• Experience with OpenTelemetry
• Experience with CDN providers

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

• People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
• Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
• Customer Focus. We empathize with our customers and obsess about solving their problems
• Execution with precision, professionalism and urgency
• Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

• Competitive salary + Equity
• Medical insurance via Adisa Platinum
• 2 Life Insurance programs
• Dental plan
• Kynergy Wellbeing top Plan
• Discounts Package
• Flexible PTO
• WiFi and Phone stipend

The company is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.