Senior Account Executive

2 Months ago • 3 Years + • Account Management

Job Summary

Job Description

The Senior Account Executive will be responsible for converting qualified leads, driving business plans, and closing deals. They will conduct thorough discovery of customer's business priorities, offer relevant introductions to Zenoti's products, and act as a strategic business partner. They will collaborate with the Technical Sales Engineer, facilitate handoff to implementation teams, upsell additional products, and collaborate with the Inside Sales team. The role requires strong sales skills, communication skills, and an understanding of the beauty and wellness industry.
Must have:
  • French and English language proficiency is required.
  • Experience working with customers virtually is required.
  • Experience with small to mid-level sized companies.
  • Excellent communication and presentation skills are required.
  • Strong organizational and time management skills are necessary.
  • 3+ years of relevant experience in customer-facing technology sales.
Good to have:
  • Bachelor's Degree in Business or a related field is desirable.
  • Knowledge of sales processes and adherence to established processes.
  • Experience in or understanding of the spa, salon, or fitness industry.

Job Details

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

 

 

What will I be doing?

  • Converting qualified leads generated by the Inside Sales and SDR teams, and taking them through demo and negotiating to successful closure.
  • Drive detailed business plans for goal and quota attainment. Strategise and drive each deal to closure.
  • Drive thorough discovery of customer's business priorities and challenges; offer relevant introduction to Zenoti's products targeted to their individual business needs and challenges
  • Be a strategic business partner for new customers, offering insight into the customer's market, industry, business model and opportunities regarding Zenoti systems.
  • Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers.
  • Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti.
  • Upsell additional Zenoti products and services to existing customers.
  • Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff

What skills do I need?

  • French and English Language required
  • Experience in working with customers virtually. Some travel may be required.
  • Experience working with small to mid-level sized companies
  • Self-motivated and goal oriented. Desire to work in a competitive environment where one's growth potential is driven by one's abilities and attitude.
  • Excellent communication and presentation skills, personality, and the ability to build relationships and trust with customers
  • Organisational and time management skills
  • Bachelor's Degree in Business or any relevant discipline desirable. 
  • 3+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments.
  • Knowledge of sales processes and adhering to such established processes.
  • Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry a BIG PLUS!

Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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About The Company

Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

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