Product Specialist

1 Month ago • 2 Years + • Product

Job Summary

Job Description

Zenoti is seeking a Product Specialist to work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. Responsibilities include driving demos, configuring Zenoti to meet customer business scenarios, identifying and mitigating risks, addressing customer issues, and staying up-to-date with product knowledge. This customer-facing role requires aligning working hours with customer timezones to ensure satisfaction. The specialist will maintain documentation, adhere to SLAs, coordinate with internal teams, and demonstrate deep subject matter expertise in the product and its integration points.
Must have:
  • Work with customers to define requirements and adopt Zenoti solutions.
  • Drive demos, walk-throughs, and solution reviews.
  • Configure Zenoti to meet customer business scenarios.
  • Address customer issues in a timely fashion.
  • Align working hours with customer timezones.
  • Maintain complete documentation and follow organizational processes.
  • Ensure adherence to SLAs and key metrics.
  • Coordinate with internal teams to meet customer needs.
  • 2+ years of experience in Implementation and support of Enterprise products.
  • Strong software background and ability to master product functionality.
  • Proven fast learner of enterprise applications.
  • Proven successful track record in large scale enterprise implementations.
  • Experience driving technical discussions with customers.
  • Strong verbal and written communication skills.
  • Ability to manage and work across multiple projects.
  • Experience working with remote teams across different timezones.
  • Strong ability to demo/train and deliver excellent customer presentations.
  • Strong logical, analytical and problem-solving skills.
  • Open to travel on short notice to customer locations.
  • Ability to learn new skills and operate in a fast-paced environment.
Good to have:
  • Knowledge of Web Design using HTML, JavaScript.
  • Good understanding of MS Office, JIRA, Basecamp applications.
  • Experience in the wellness/spa industry.
Perks:
  • Be part of an innovative company revolutionizing the wellness and beauty industry.
  • Work with a dynamic and diverse team.
  • Opportunity to lead impactful projects.
  • Attractive compensation.
  • Medical coverage for yourself and your immediate family.
  • Access to regular yoga, meditation, breathwork, and stress management sessions.
  • Regular social activities.
  • Opportunities to give back through social work and community initiatives.

Job Details

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

 

 

What will I be doing?
  • Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
  • Drive demos, walk-through and solution reviews with customers.
  • Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
  • Configure Zenoti to meet customer business scenarios
  • Identify risks based on current product capabilities; define and implement mitigation plans
  • Address customer issues and concerns in a timely fashion to ensure customer satisfaction
  • In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
  • Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
  • To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
  • Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
  • Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
  • Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

  • 2+ years of experience in Implementation and support of Enterprise products
  • Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
  • Proven fast learner of enterprise applications, experience in implementing cloud solutions.
  • Proven successful track record in large scale enterprise implementations involving integrations using API's and web services, data analysis/ data migrations,
  • Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
  • Ability to manage and work across multiple projects. Experience working with remote teams across different timezones
  • Strong ability to demo/train and deliver excellent customer presentations.
  • Strong logical, analytical and problem-solving skills
  • Open to travel on short notice to customer locations when required
  • Good to have knowledge of Web Design using HTML, JavaScript
  • Good understanding of MS Office, JIRA, Basecamp applications
  • Ability to learn new skills and operate in a fast-paced and changing environment.
  • Experience in the wellness/spa industry a plus.
  • Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

 

Why Zenoti? 

  • Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
  • Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
  • Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
  • Attractive compensation. 
  • Medical coverage for yourself and your immediate family. 
  • Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
  • Regular social activities, and opportunities to give back through social work and community initiatives. 

 

 

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Similar Jobs

Nintendo - Contract - Buyer II

Nintendo

Redmond, Washington, United States (Hybrid)
4 Months ago
Nintendo - Customer Business Analyst (Sales Planning Analyst)

Nintendo

Redmond, Washington, United States (Hybrid)
6 Months ago
PwC - ETIC, Transaction Monitoring Name Screening (FinCrime) - Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
10 Months ago
Brillio - Accounting Associate

Brillio

London, England, United Kingdom (Hybrid)
1 Month ago
Capgemini - KYC EDD Specialist

Capgemini

Noida, Uttar Pradesh, India (On-Site)
2 Months ago
Monzo - Senior Legal Counsel, Product

Monzo

London, England, United Kingdom (Remote)
3 Weeks ago
Garena - Product QA & Localization

Garena

Casablanca, Casablanca-Settat, Morocco (On-Site)
4 Months ago
MiQ - Product Lead - China

MiQ

Shanghai, China (On-Site)
3 Months ago
Captions - Product Marketing Lead

Captions

New York, New York, United States (On-Site)
3 Months ago
zoox - Recruiter, Business and Product

zoox

Foster City, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Pivotroots - Group Head SEO

Pivotroots

Hamburg, Hamburg, Germany (Hybrid)
3 Months ago
Assystems - Manager / Senior Manager - Finance

Assystems

Chennai, Tamil Nadu, India (On-Site)
9 Months ago
Fortra - Director, Tax

Fortra

Canada (On-Site)
2 Months ago
Veeam Software - Veeam Backup for Microsoft Office 365 Engineer

Veeam Software

Tokyo, Japan (On-Site)
3 Months ago
YouGov - Mandatory Internship in the Consumer Panels Central Specialist Team

YouGov

Nuremberg, Bavaria, Germany (On-Site)
2 Months ago
Trackman - Simulator Design Project Manager

Trackman

Phoenix, Arizona, United States (On-Site)
6 Months ago
Penumbrainc - Emergency Response Specialist

Penumbrainc

Roseville, California, United States (On-Site)
1 Month ago
Addepar - Data Operations Analyst - Alternatives

Addepar

Edinburgh, Scotland, United Kingdom (On-Site)
2 Months ago
Alten Technology - Engineering Recruiter

Alten Technology

Irvine, California, United States (On-Site)
1 Month ago
Universally Speaking - Japanese Games Tester

Universally Speaking

Community Of Madrid, Spain (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Costa Rica

Critical mass - Marketing Science Senior Analyst

Critical mass

San José Province, Costa Rica (On-Site)
2 Months ago
London stock Exchange - ETL Support Engineer

London stock Exchange

Heredia, Costa Rica (On-Site)
2 Months ago
Granicus - Implementation Consultant

Granicus

Costa Rica (Remote)
2 Months ago
Granicus - Digital Advertising Support Specialist

Granicus

Costa Rica (Remote)
6 Months ago
TransUnion - Senior Software Developer

TransUnion

Heredia, Costa Rica (Remote)
2 Months ago
London stock Exchange - Technology Engineer – Integration Platforms Support

London stock Exchange

Heredia, Costa Rica (On-Site)
2 Months ago
Critical mass - QA Specialist

Critical mass

San José Province, Costa Rica (On-Site)
2 Months ago
Arkose Labs - Platform Engineer

Arkose Labs

San José Province, Costa Rica (Remote)
2 Months ago
Autodesk - Senior Manager, Technology Sourcing, Strategic Sourcing

Autodesk

Costa Rica (Remote)
1 Month ago
Zuora - Technical Account Manager

Zuora

Costa Rica (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Product Jobs

bounteous - Senior Product Owner - BOT

bounteous

India (Remote)
9 Months ago
MURKA - Product Director

MURKA

(Remote)
4 Months ago
GoTo Group - Product Operations Lead

GoTo Group

Jakarta, Indonesia (On-Site)
6 Months ago
Visa - Director, Product Development, B2B Acceptance

Visa

Ashburn, Virginia, United States (Hybrid)
3 Weeks ago
Mattel Inc - Marketing Product Assistant Intern

Mattel Inc

Bagneux, Île-de-France, France (On-Site)
2 Months ago
Nintendo - Product Tester I

Nintendo

Redmond, Washington, United States (On-Site)
11 Months ago
bytedance - Music Product Counsel - Global Legal

bytedance

Los Angeles, California, United States (On-Site)
9 Months ago
Natural motion games - Senior Director of Product - Unannounced Project

Natural motion games

London, England, United Kingdom (Hybrid)
3 Months ago
Rippling - Product Lead, Risk and Compliance

Rippling

San Francisco, California, United States (On-Site)
1 Month ago
Olg  - Technology Product Owner - Self Serve Expansion Squad

Olg

Ontario, Canada (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

Seattle, Washington, United States (On-Site)

Seattle, Washington, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Seattle, Washington, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Seattle, Washington, United States (On-Site)

Vancouver, British Columbia, Canada (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Zenoti

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug