Digital Advertising Support Specialist

5 Months ago • All levels • Digital Marketing

Job Summary

Job Description

The Digital Advertising Support Specialist assists with implementing advertising contracts and supports Destination Marketing Organization (DMO) publishers. This role involves gathering creative assets, answering questions, writing copy, editing/cropping images, creating proofs, and trafficking ads. Responsibilities include quality control checks, follow-up emails, providing performance data, and making updates to programs. The specialist communicates with customers and partners via email, phone, and video calls, utilizing software tools to manage accounts and fulfill requests. The role requires excellent communication skills, attention to detail, and the ability to work independently and in a team.
Must have:
  • Patient and helpful customer service skills
  • Excellent English communication skills
  • Good comprehension and documentation skills
  • Proficiency with desktop computers
  • Familiarity with Windows 11 and Microsoft Office 365
  • Excellent typing skills
Good to have:
  • Familiarity with Salesforce
  • Basic Adobe Photoshop skills
  • Marketing, advertising, or social media experience

Job Details

The Company  Serving the People Who Serve the People  Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.   Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.  Want to know more? See more of what we do here.  
Responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. This role works directly with advertisers after the sale of their ad contract to gather creative assets, answer questions, write copy, edit/crop images, create proofs, and traffic ads to the website. At the launch of a campaign, the Customer Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live. After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program. Additional job responsibilities may be added over time, including but not limited to billing assistance and processing the removal of programs from sites. The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests. 
What your impact will look like here:
  • The DTN Customer Support Specialist is responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. 
  • This role works directly with advertisers after the sale of their ad contract to gather creative assets, answer questions, write copy, edit/crop images, create proofs, and traffic ads to the website. 
  • At the launch of a campaign, the Customer Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live.  
  • After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program.  
  • The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests. 
You will love this job if you have:
  • Customer Service Skills: 
  • ● Patient and helpful when interacting with customers 
  • ● Able to avoid jargon and explain industry-specific concepts 
  • ● Take ownership of customer issues and see them through to resolution 
  • ● Use situational judgment to determine actions 
  • ● Detail-oriented and focused on providing accurate and thorough service 
  • ● Ability to prioritize customer needs 
  • ● Demonstrates interpersonal skills with a diverse customer base 
  • ● Dedicated to problem resolution 
  •   
  • Communication Skills: 
  • ● Excellent English communication skills (written, comprehension and verbal) 
  • ● Ability to communicate correctly and clearly with all customers in a positive manner 
  • ● Good comprehension skills — ability to clearly understand and state customers' requests 
  • ● Excellent documentation skills 
  • ● Good composition skills — ability to compose a grammatically correct, concise, and 
  • accurate written response 
  • ● Ability to write marketing copy for paid content with strict character limits 
  • ● Work successfully in a team environment as well as independently 
  •   
  • Computer Knowledge/Skills: 
  • ● Desktop computer proficiency 
  • ● Familiarity with Windows 11 and Microsoft Office 365 (Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.) 
  • ● Excellent typing skills 
  • ● Able to successfully navigate websites 
  • ● Ability to successfully adapt to changes in the work environment 
  •   
  • Preferred Knowledge/Skills: 
  • ● Familiarity with Salesforce 
  • ● Basic Adobe Photoshop skills 
  • ● Marketing, advertising, or social media experience 
Security and Privacy Requirements ·        Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. ·        Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 
The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.  - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population 
The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

Similar Jobs

DNEG - Production Coordinator (DNEG Animation)

DNEG

London, England, United Kingdom (On-Site)
6 Months ago
GoMotive - Order Management Specialist, Returns

GoMotive

Pakistan (Remote)
3 Weeks ago
Tesla - Service Advisor

Tesla

England, United Kingdom (On-Site)
4 Months ago
Philips - Sr. Cardiac Wireless Monitoring Technician

Philips

Norfolk, Virginia, United States (On-Site)
1 Month ago
Sporty - Associate - Games Operations

Sporty

Delhi, India (On-Site)
1 Month ago
Adyen - Digital Marketing Manager

Adyen

Berlin, Berlin, Germany (On-Site)
1 Month ago
52 entertainment - Internship / Apprenticeship - Digital Marketing Assistant - September 2025

52 entertainment

Villeneuve-d'Ascq, Hauts-de-France, France (On-Site)
1 Month ago
Aspire - Senior SEO Manager

Aspire

Singapore (Hybrid)
2 Weeks ago
appier - Sales Manager, Digital Marketing Solutions

appier

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
3 Weeks ago
chillchat - Senior Digital Marketing Manager

chillchat

Bangkok, Thailand (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zenoti - Project Manager, Customer Onboarding

Zenoti

Seattle, Washington, United States (On-Site)
1 Month ago
Rockstar Games - HR Manager - Toronto

Rockstar Games

Oakville, Ontario, Canada (On-Site)
3 Months ago
Flow - Leasing Specialist

Flow

Miami, Florida, United States (On-Site)
3 Weeks ago
Fortra - Renewals Specialist

Fortra

Mexico (On-Site)
1 Month ago
160over90 - Account Manager, Partnerships

160over90

Chicago, Illinois, United States (On-Site)
1 Month ago
PwC - Public Administration Assistant with German

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Wrike - Payroll Accountant

Wrike

Nicosia, Nicosia, Cyprus (Hybrid)
1 Month ago
Krafton India  - Performance Marketing Manager

Krafton India

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Technicolor Creative Studios - Senior GL Accountant (French language Expert)

Technicolor Creative Studios

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Saviynt - Senior Staff Accountant

Saviynt

Bengaluru, Karnataka, India (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Costa Rica

Veeam Software - Sales Development Representative

Veeam Software

Costa Rica (On-Site)
2 Months ago
Survay Monkey - Customer Success Manager I

Survay Monkey

Heredia, Heredia Province, Costa Rica (Hybrid)
2 Months ago
Haleon - Canada Payroll SME

Haleon

Tres Rios, Cartago Province, Costa Rica (On-Site)
2 Weeks ago
Autodesk - Digital Sales Representative

Autodesk

Costa Rica (Hybrid)
3 Weeks ago
Survay Monkey - Senior Technical Support Engineer

Survay Monkey

Heredia, Costa Rica (Hybrid)
1 Week ago
Autodesk - Financial Analyst, G&A Finance

Autodesk

Costa Rica (Remote)
1 Month ago
London stock Exchange - Senior Manager, Application Support & Operations

London stock Exchange

Heredia, Costa Rica (On-Site)
1 Month ago
Zscaler - Senior Business Systems Product Manager

Zscaler

Escazu, San José Province, Costa Rica (Hybrid)
1 Month ago
Veeam Software - Sales Development Representative - Portuguese & English

Veeam Software

San José Province, Costa Rica (On-Site)
1 Month ago
Zuora - Sr Ops Site Reliability Engineer

Zuora

Costa Rica (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Digital Marketing Jobs

Scale AI - Content Strategist, Contributor Operations

Scale AI

San Francisco, California, United States (On-Site)
2 Months ago
OKX - Strategic Content Specialist

OKX

Budapest, Hungary (On-Site)
1 Month ago
Corsair gaming - Digital Content Specialist

Corsair gaming

New Taipei City, Taiwan (On-Site)
3 Weeks ago
Rackspace Technology - Digital Marketing Program Specialist II

Rackspace Technology

San Antonio, Texas, United States (Hybrid)
3 Weeks ago
Capgemini - Digital Marketing Analytics

Capgemini

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Marsh McLennan - Digital Content Governance Specialist

Marsh McLennan

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Creatore - Digital Marketing Services

Creatore

Chandigarh, Chandigarh, India (On-Site)
1 Week ago
BetterMe - Junior Digital Marketing Specialist

BetterMe

Ukraine (On-Site)
1 Month ago
LeoVegas - SEO Executive

LeoVegas

Sliema, Malta (Hybrid)
3 Weeks ago
Aeries technology - B2B SEO Specialist

Aeries technology

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (Remote)

Bengaluru, Karnataka, India (Hybrid)

Puerto Rico (Hybrid)

Costa Rica (Remote)

United States (Remote)

Bengaluru, Karnataka, India (Hybrid)

Costa Rica (Remote)

Costa Rica (Remote)

View All Jobs

Get notified when new jobs are added by Granicus

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug