Technical Service Engineer (Greater China Region)

1 Week ago • All levels

Job Summary

Job Description

As a Technical Service Engineer for the Greater China Region at Appier, you will assist clients in integrating Appier's AI technologies. You will use your technical knowledge to advise clients, analyze data, investigate campaign issues, and work with account and campaign management teams. Your main goal is to ensure a smooth onboarding process and the successful use of Appier's AI-powered ad solutions. You will collaborate with clients and internal teams to solve technical issues. You will be expected to explain complex technical ideas clearly, adapt to new technologies, and troubleshoot problems effectively.

Must have:

Degree in Computer Science or related field.
Proficient oral and written communication skills in English preferred.
Ability to explain complex technical concepts simply.
Willingness to learn and adapt to new technologies.
Enjoys troubleshooting, analyzing, and solving problems.
Basic understanding of website structures and HTML/JavaScript.

Good to have:

Familiarity with Python and SQL.
Experience with iOS & Android application development.
Experience with Web development.

11 skills required

11 skills required for this role

Add these skills to join the top 1% applicants for this job

html

javascript

python

sql

data-analytics

communication

onboarding-process

saas-business-models

talent-acquisition

problem-solving

team-management

Job Details

About Appier

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information..

About the role

As an Appier Technical Service Engineer (Greater China Region), your primary responsibility is to assist clients in integrating Appier AI technologies. Leveraging your technical expertise, you will provide consultation to help clients overcome the roadblocks they encounter. In this role, you will also perform data analysis on business-critical metrics, investigate campaign issues, and collaborate closely with account and campaign management teams. Your goal is to ensure a smooth onboarding process and the optimal use of Appier's AI-powered ad solutions, driving campaigns toward success.

Responsibilities

Assist customers in integrating Appier technologies into their websites and apps, enabling the effective use of Appier AI services.
Collaborate with client Account Managers and technical teams to address and resolve technical matters.
Understand customer requirements and coordinate internal resources effectively to meet their needs.
Manage stakeholders’ expectations and resolve technical issues on schedule.

About you

[Minimum qualifications]

Degree in Computer Science or related field.
Proficient oral and written communication skills in English are preferred.
Ability to explain complex technical concepts in a simple, concise, and audience-friendly manner.
Willingness to learn and adapt to new technologies. Self-motivated and independent learner.
Enjoys troubleshooting, analyzing, and solving problems effectively.
Basic understanding of website structures, with the ability to trace and interpret HTML and JavaScript.

[Preferred qualifications]