Technical Support Engineer

About us.

Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.

For more information, visit https://thenewteads.com/.

About the position

Are you passionate about technology and interested in solving complex challenges? We have an exciting opportunity for you to join the Technical Support team at Teads. The role is based in Ljubljana, Slovenia, and as a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients worldwide, ensuring the success of our products and services.

By joining us, you'll have the chance to closely collaborate with experts who are pushing the boundaries of recommendation technology in the open web across multiple fronts.

What will you do?

As a Technical Support Engineer, your primary responsibility will be to deliver advanced technical support to our global clients, ensuring that cases are prioritized and handled within the predefined SLAs. You will act as a go-to person for technical matters, both directly and indirectly related to your work. By collaborating with our R&D, AdOps, Account Managers, and Product teams, you will help create and maintain strong collaboration efforts that are essential to our ongoing success.

Key Responsibilities

• Provide advanced technical support to our clients globally.
• Collaborate with cross-functional teams to tackle complex technical and analytical challenges.
• Work closely with account managers to offer technical support for accounts of big and globally known brands.
• Conduct calls with clients to effectively troubleshoot and resolve technical issues.
• Share insights and ideas that contribute to the improvement of our products and services.
• Troubleshoot and provide solutions to various technical issues escalated by the AdOps team.
• Ensure that issues reported through different communication platforms (such as Slack, Salesforce, email, etc.) are promptly addressed and resolved.
• Use your technical skills to ensure campaigns, pixels, and creatives are set up correctly.
• Perform in-depth troubleshooting by pulling data from our database, analyzing it, and providing tailored solutions, insights, and data to marketers.

What will you bring to the team?

• Demonstrated expertise in a technical support or engineering position, ideally in the ad tech sector, with strong skills in resolving technical issues.
• Strong communication skills to facilitate effective collaboration with various stakeholders.
• A passion for technology and a willingness to dive into complex technical issues.
• Ability to work in a fast-paced environment and handle multiple challenges with poise.
• Familiarity with Spreadsheets (Excel or Google Sheets) and a willingness to learn more.
• Proficiency with text editors such as VS Code, Sublime Text, Vim, or similar.
• Good understanding of SQL and a strong desire to continuously self-learn.
• Understanding of how the web works and its core elements particularly JavaScript and HTML.
• Some knowledge of Chrome Developer Tool for debugging
• Strong scripting skills in Javascript, Python, or others for automating manual tasks.
• Basic understanding of Git, and command line commands
• Proficiency in the English language. Additional language skills are an advantage.

Preferred

• Prior experience in Adtech.
• Some knowledge of Chrome Developer Tools for debugging
• Familiarity with Salesforce and Jira.
• Familiarity with Google Analytics, Google Tag Manager, and/or similar tools.
• Proficiency in working with APIs and familiarity with API exploration tools such as Postman, Insomnia, or other REST clients.

Not sure you meet the criteria? We encourage you to read The Atlantic’s The Confidence Gap article and apply. We always like to meet new and interesting people!

Please submit your CV in English.

We care about you

• Hybrid working model (3 days per week in the office)
• Parking reimbursement
• Expand your toolbox with our mentorship program and internal learning tools
• Pet friendly office
• Happy hours & Free lunch once a week that is cooked by renowned chef
• …and of course a fully stocked kitchen!

Life at Teads

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our  Employee Resource Groups –employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.