Account Director

This person’s role will be to support and spearhead engagement with key accounts and work closely with the client partner, capability teams, sales & delivery teams to come up with high impact, actionable insights to improve client businesses

Job Description:

• Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handle renewals, relationship development, cross sells, and upsells, leveraging capability teams, Merkle solutions, services, and new offerings. 
• Forecast and track key account metrics; meet and exceed Revenue Targets 
• Own and support capability teams on RFPs (request for proposal), building proposals, client pitches on solution and new capabilities  
• Create selling opportunities / build opportunity pipeline within accounts through a strategic business development plan and process. 
• Develop an understanding of the customer’s needs and the customer’s decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis. 
• Closely partner with enterprise sales team, capability, and Solutions teams to share / develop / build global market intelligence, including sharing information on customers, market trends, and supply/demand. 
• Identify and grow opportunities within territory and collaborate with Client Partner to ensure growth attainment; support timely client reviews, escalations, and drive retention and growth of the business 
• Be actively involved in researching and gathering market intelligence, strategic analysis, and proposition development to increase business opportunities for Merkle
• Help the Client Partner build business plan with projected volume, revenues, and simulated P&Ls to present a business case to the stakeholders 
• Manage weekly revenue forecasts/opp. on in-house CRM for accurate reporting 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives 
• Manage all the co-ordination regarding SOW/change orders, contract negotiations, security assessment with the client and Merkle legal teams 
• Help Finance, Account Receivable and MIS teams raise monthly invoices and payment follow-ups 
• Help the vertical heads to keep the account review plan and account map updated 
• Supervise and mentor account managers enabling them to perform and scale account management capabilities

Location:

New delhi

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent