People Services Manager

About Merkle

For more than 35 years Merkle, a dentsu company we have put people at the heart of our approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and our performance, Merkle delivers holistic experience that promotes growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation, commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operate in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

Are you ready to push the boundaries of digital change and join a growing team with an amazing work environment?

If yes, we are looking for a dedicated professional to join our team reporting to the People Services Director as a People Services Manager based in Brno, Czechia.

Overview:

You will drive operational performance of the People Services team ensuring a high level of quality and compliance in processes and procedures to achieve an excellent performance standard. You will lead on continuous improvement and will be responsible for delivering on the People Services strategy. You will inspire the team, improve plans, and ensure robust governance, process frameworks and methodologies are adopted.

• Provide leadership and a sound knowledge of HR practices, policies, and processes in order to deliver high quality and consistent People Services.
• Provide outward looking insights into service-related activities including challenges, learnings, changes to ways of working and success stories.
• Engage and consult with market and global HR leaders to discuss service and business requirements as well as any changes to organization design and support across People Services, ensuring these are reflected in the required HR systems and processes.
• Embed agreed process methodology and ensure processes are reviewed and aligned on a regular basis; champion innovative ways to improve processes, promoting use of automation and other digital methods.
• Monitor team and service progress against Service Level Agreements and delivers against agreed scope, performance, and timelines; uses real-time data to identify key issues and predict future challenges and trends.
• Maintain knowledge of local customs and employment laws, applying this to improve delivery of services and ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times.
• Drive a culture of sharing ideas and radical collaboration with the team and with wider specialist teams (e.g. payroll, COE’s, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations.
• Fostering an environment in the team where we operate with the ability to exercise effective judgement, sensitivity and creativity to service our people as needs and situations change.
• Ensure standardized HR processes are effectively implemented and services are delivered in a consistent and common way in all applications, monitoring escalations and identifying and implementing opportunities for improvements.
• Lead, coordinate, motivate, train and develop teams of People Services Advisors, Specialists and Team Leaders and facilitates a culture that recognizes and maximizes the value and contribution of its people.

• Strong business acumen and hands-on stakeholder management.
• Strong hands-on understanding of team culture and team building.
• Deep understanding of people management, mentoring, coaching, and delegating.
• Ability to make the difficult decisions confidently and with empathy.
• Experience of Service Delivery Frameworks.
• Experience of Legal, Finance, and Regulatory controls and frameworks.
• Proactive mitigation of risks before deploying changes to operations.
• Ability to breakdown requirements and propose simplified solutions.
• Fluent in English written and spoken, other languages are a plus.
• Bachelor’s degree or equivalent education.
• At least 5 years of professional experience with a minimum of 2 years as a manager of a team.

With us, you will become part of:

• An international team, where you can gain new/relevant experience.
• A dynamic environment where you will never happen to fall into a routine work
• Possibility to develop
• Start-up agile atmosphere
• Friendly and fun international team of creative minds

• 🏜 5 weeks of vacation + 3 wellness days
• ❤️ 2 Volunteering days to share the kindness of your heart with others
• ⏰ Flexible working hours and home office after agreement with manager
• 🎓 Full access to Dentsu Academy, Percipio, on-site learning sessions
• 🐶 Dog-friendly office
• 💌 Edenred meal vouchers and cafeteria points (life/pension insurance)
• 🍹 Team events: company parties, monthly breakfasts, etc.
• 🥪 Snacks and drinks at the office
• 💸 Referral bonus programme
• 💻 Laptop + equipment
• 📞 Corporate mobile phone subscription
• Flexible hybrid home office work conditions.

Inclusion and Diversity

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age, as well as sexual orientation and identity.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

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