IT Operations Specialist

4 Months ago • All levels • Operations • $82,200 PA - $102,000 PA

Job Summary

Job Description

The IT Operations Specialist role at Unity is crucial for maintaining the company's technological infrastructure. Responsibilities include troubleshooting and resolving user issues efficiently, providing excellent customer service to internal clients, managing a ticketing system queue, updating internal knowledge bases, and contributing to IT projects. The ideal candidate possesses strong problem-solving skills, excellent communication, adaptability, and experience with macOS and Windows. This role offers opportunities for skill development, impactful contributions, and continuous problem-solving within a supportive team environment. Additional responsibilities may include meeting room support, Zoom Rooms management, and storage management.
Must have:
  • macOS and Windows experience
  • Problem-solving skills
  • Excellent communication
  • Ticketing system proficiency
  • Customer support expertise
Good to have:
  • Meeting room support
  • Zoom Rooms experience
  • Storage management
  • MAC knowledge
  • Network security expertise

Job Details

The opportunity
This role is crucial for keeping the company's technological infrastructure running smoothly. You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need. This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees). Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security. You'll be a problem-solver, keeping everyone productive with seamless technology. Your work ensures smooth operations and helps the team achieve their goals. In essence, becoming an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems – all while working as part of a supportive team!

What you'll be doing

  • Experience with both macOS and Windows computers
  • Good problem-solving skills
  • Great interpersonal and communication skills, both oral and written
  • Good at adapting to changes, delays and unexpected events
  • Responsible for your own queue in our ticketing system
  • Update our knowledge base and internal web where we update our solutions and resources for our global IT process
  • Making our employees happy with great customer support!

What we're looking for

  • Problem solving with technical issues and curious with new technologies
  • Ticketing system savvy
  • Team player
  • Excellent communicator
  • Customer service champion

You might also have

  • Experience with meeting rooms support and Zoom rooms
  • Storage management
  • Knowledgable with MAC

Additional information

  • Relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#MID #LI-ET1

*Note: Certain locations require a good faith disclosure of the base pay for the role. The actual base pay for the successful candidate may differ based on location and level.

Gross pay salary

$82,200 — $102,000 USD

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About The Company

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. 

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com. 


Download Unity: http://unity3d.com/get-unity

We're hiring! Visit our careers site: https://careers.unity.com

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