Customer Service Manager-Southease Asia

5 Months ago • 3 Years + • Operations

Job Summary

Job Description

Customer Service Manager - Southeast Asia is a full-time role based in Singapore. The successful candidate will build and manage a customer service team for the company's games in Southeast Asia. Responsibilities include workforce planning, resource management, developing customer service methodologies, and achieving business goals. The ideal candidate will have 3+ years of experience in internet customer service, including at least 1 year of team management, preferably within the gaming industry. Strong data analysis skills, logical thinking, and problem-solving abilities are crucial. The company emphasizes a passionate and customer-focused environment.
Must have:
  • 3+ years internet customer service experience
  • 1+ year customer service team management
  • Game industry experience preferred
  • Data analysis and strategic thinking
  • Strong problem-solving skills

Job Details

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

====

Responsibilities: 
1. Build the game customer service team of Southeast Asia, responsible for workforce planning and resource management.
2. Familiar with the game publishing plan of all games and cooperate with customer service teams of other regions to handle business needs.
3. Build the game customer service methodology of Southeast Asia.
4. Set and achieve the business goal of Southeast Asia game customer service team.

Qualifications:
1. Bachelor's degree or above, and able to work in English environment. 
2. 3+ years experience in customer service of Internet industry with at least 1 year experience of customer service team management. Customer service experience of game industry is highly preferred.
3. Sensitive about data, and able to strategize based on data analysis.
4. Self-driven personality with strong logical thinking and problem solving ability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please be noted that ONLY one application can be made at a time. Duplicated application will be withdrawn.

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About The Company

NetEase Games, the video games division of NetEase, Inc., is a leading global video game developer and publisher, with operations in nine countries including owning global games studios that operate independently in North America, Europe and Japan.

We have developed and published international titles such as Knives Out, Harry Potter: Magic Awakened, and Naraka: Bladepoint.

NetEase Games works with other industry leaders and premium intellectual property holders to co-develop, distribute and market video games and content to players globally. Since our founding in 2001, we have developed or published hundreds of mobile, console and PC video games.

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