As a Training Coordinator for APAC, you'll be central to training operations, ensuring smooth program delivery.  Responsibilities include communicating with channel partners on certification requirements, planning course schedules, ensuring partner compliance, advocating training benefits, handling registrations and payments, exceeding training targets, collaborating with sales teams, securing high-quality trainers, and managing customer relationships.  Daily tasks involve calling potential attendees, conducting marketing, managing CRM/LMS data, and collaborating with sales and partners. You'll need strong communication, organization, cross-regional experience, CRM proficiency, and Microsoft Office skills.  The role is hybrid based in Singapore.

Milestone

<div class="cc-row">
    <div class="cc-row__content cc-columns-count-1" data-bind="class: 'cc-columns-count-' + columns.length">
        
        <div class="cc-column cc-column--default" data-bind="style: { backgroundColor: params.backgroundColor, backgroundImage: backgroundSrc },
               class: 'cc-column--' + size()" style="background-color: rgba(255, 255, 255, 0);">
    <cc-parallax params="backgroundSrc: backgroundSrc, isParallaxEnabled: isParallaxEnabled">
</cc-parallax>

    <cc-video-background params="videoUrl: params.backgroundVideo, videoWrapper: true, isFullscreen: false">
</cc-video-background>

    <div class="cc-column__content">
        
        
<div data-bind="class: uniqueWrapperClass" class="component-styling-wrapper-1097">
    <style data-bind="text: customCss"></style>

    <div class="job-details__section" data-bind="
            class: customizationParams.commonParams.cssClass,
            attr: { id: customizationParams.commonParams.cssId },
            customStyles: customizationParams.commonParams,
        ">
        
        <h2 class="job-details__description-header text-color-secondary font-family-secondary" data-bind="i18n: 'job-details.job-description-title'">Job Description</h2>
        

        <div class="job-details__description-content basic-formatter" data-bind="html: pageData().job.description"><p>Key Responsibilities:&nbsp;</p>
<p>As a Training Coordinator, you will be the keystone of our training operations, ensuring smooth and effective delivery of our programs. Your responsibilities will include:</p>
<ul>
 <li>Effectively communicate with channel partners to ensure they are aware of and comply with certification requirements.</li>
 <li>Plan and manage course schedules to maximize resource utilization and profitability.</li>
 <li>Ensure that partners adhere to Milestone’s Channel Partner Program certification requirements.</li>
 <li>Advocate the benefits of our training programs to distributors, integrators, and end users.&nbsp;</li>
 <li>Handle course registrations and payments according to Milestone policies and procedures.&nbsp;</li>
 <li>Meet and exceed training and certification targets in terms of classes and student numbers.&nbsp;</li>
 <li>Work closely with local sales teams to proactively promote training opportunities.</li>
 <li>Ensure the availability of high-quality external trainers across different regions and languages.</li>
</ul>
<p>&nbsp;</p>
<p>Success in This Role:&nbsp;</p>
<p>Your day-to-day activities will include:</p>
<ul>
 <li>Call potential attendees to explain course details and benefits.</li>
 <li>Conduct marketing activities to promote upcoming training sessions.</li>
 <li>Enter key customer information into CRM and Learning Management Systems.</li>
 <li>Keep potential attendees informed and follow up to secure their participation.</li>
 <li>Manage orders for training courses, issue invoices, and follow up on payments.</li>
 <li>Collaborate with sales teams and channel partners to ensure high attendance.</li>
 <li>Maintain a pool of skilled and knowledgeable trainers.</li>
 <li>Achieve training goals across different geographic regions.</li>
</ul>
<p>&nbsp;</p>
<p>The Ideal Candidate Will Have:</p>
<ul>
 <li>A BA degree.</li>
 <li>Strong understanding and experience in inside sales and/or customer service.</li>
 <li>Exceptional communication abilities, especially over the phone, to effectively engage with partners and customers.</li>
 <li>Excellent organizational skills with the capability to manage multiple tasks efficiently.</li>
 <li>Proven experience working in a cross-regional role, demonstrating cultural awareness and adaptability.</li>
 <li>Strong experience in managing customer relationships and ensuring customer satisfaction.</li>
 <li>Proficiency with Salesforce or other CRM tools to manage data and track interactions.</li>
 <li>Excellent command of English, both written and verbal, to communicate effectively with diverse stakeholders.</li>
 <li>Decisive and agile, able to make informed decisions quickly and efficiently.</li>
 <li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.</li>
</ul>
<p>&nbsp;</p>
<p>Additional Skills Preferred:</p>
<ul>
 <li>Multi-language abilities are a plus.</li>
 <li>Ability to take calculated risks.</li>
 <li>Strong teamwork and cooperation skills.</li>
 <li>Desire to learn and problem-solving mindset.</li>
</ul>
<p>&nbsp;</p>
<p>About the Team:</p>
<p>You will be part of the Partner &amp; Customer Training team, responsible for the marketing, sales, and delivery of training and certifications across APAC and EMEA. Our team consists of 4 coordinators and 2 trainers, working together to drive a professional and profitable service business unit. While your core team members are based in Sofia, Bulgaria, you will collaborate with colleagues in the APAC offices and beyond.</p></div>
    </div>
</div>


        
    </div>
</div>

        
    </div>
</div>