Platform Operations Associate

Description

• Complete inbound requests related to offer and merchant maintenance, using multiple content management systems and databases
• Assist in developing content optimization strategies and processes that align with business objectives
• Maintain and manage backend systems that power commerce on multiple platforms
• Work with Product team to identify bugs and areas for improvement for those platforms
• Work with Product and Engineering teams to define and launch new products and platforms
• Assist in training, monitoring and coaching both onshore and offshore teams on new and existing processes and platforms
• Document, organize, and facilitate feedback from across multiple teams, including Merchandising, Product, SEO and Sales
• Measure and report on KPIs related to content and tactical performance 
• Analyze workflows and recommend improvements to team leads
• Document workflow processes to maintain an up-to-date operations wiki
• Ad hoc cross functional projects
• Support merchant affiliate link management and maintenance across multiple business units

• Bachelor’s Degree required
• Minimum of 1 - 2  years experience in e-commerce, digital marketing, or digital publishing
• Comfortable working in multiple content management systems and platforms
• A demonstrated interest in content management systems and databases that drive actionable feedback for operational improvements
• Ability to manage and prioritize multiple projects simultaneously without sacrificing quality
• Comfortable with change and ambiguity and willing to embrace it as exciting opportunity
• Creative critical thinker and problem solver
• Keen attention to detail
• Strong analytical and problem solving skills
• Excellent written and verbal communication skills
• Business knowledge of retail concepts and metrics
• Experienced with GSuite, Word, PowerPoint and Excel (formulas, pivot tables) 
• Experience with Tableau or similar reporting databases
• Affiliate marketing, Salesforce and JIRA experience are a plus
• Experience helping others learn new concepts 

• Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
• Flexible Vacation / Paid Time Off
• Charitable Giving Programs that include Paid Time off to volunteer and donation match
• Family Planning Programs like MAVEN Fertility Concierge
• Pregnancy and Paid Parental Leave (up to 16 weeks)
• 401K savings plan with employer match 
• Employee stock purchase program (ESPP)
• Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
• Hybrid, Remote and Flexible work arrangements
• Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!

U.S. Equal Employment Opportunity/Affirmative Action Information