The Platform Operations Associate assists in running multiple digital savings properties. Responsibilities include handling inbound requests for offer and merchant maintenance, developing content optimization strategies, maintaining backend systems, identifying bugs and areas for improvement, working with Product and Engineering teams on new products, training both onshore and offshore teams, documenting processes, measuring KPIs, analyzing workflows, and supporting merchant affiliate link management.  The role requires strong attention to detail, analytical and problem-solving skills, and excellent communication.  Experience with content management systems and databases is essential.

Ziff Davis

Director Of Software Engineering

Business Development Manager

Associate, Business Development

Senior Accountant

Backend Software Engineer II

Brand Licensing Program Manager

Creative Strategy Lead

Group Product Manager

Creative Strategist

Sr. Data Engineer

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            <h3>Description</h3>
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                    <em>Position at Ziff Davis Shopping</em>
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                </p><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;text-align: left;"></div><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 5.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run the leading Cash Back, Reward and Coupon codes brands in the UK (Voucher Codes).</span><b style="font-weight: normal;"></b></div><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 5.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"> <span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></span></div><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: bold;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">About The Role:</span><b style="font-weight: normal;"></b></div><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Ziff Davis Shopping is looking for a Platform Operations Associate who will assist the Platform Operations team in running multiple digital savings properties, including RetailMeNot.com and Offers.com. We are seeking a self starter who is passionate about the online shopping space and knows how to optimize the user experience. You will demonstrate impressive attention to detail, an aptitude to learn quickly and a strong desire to optimize systems and processes.&nbsp;</span></div><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><br></span><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: bold;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">What You’ll Do - Responsibilities:</span><b style="font-weight: normal;"></b></div><ul><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Complete inbound requests related to offer and merchant maintenance, using multiple content management systems and databases</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Assist in developing content optimization strategies and processes that align with business objectives</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Maintain and manage backend systems that power commerce on multiple platforms</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Work with Product team to identify bugs and areas for improvement for those platforms</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Work with Product and Engineering teams to define and launch new products and platforms</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Assist in training, monitoring and coaching both onshore and offshore teams on new and existing processes and platforms</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Document, organize, and facilitate feedback from across multiple teams, including Merchandising, Product, SEO and Sales</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Measure and report on KPIs related to content and tactical performance&nbsp;</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Analyze workflows and recommend improvements to team leads</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Document workflow processes to maintain an up-to-date operations wiki</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Ad hoc cross functional projects</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Support merchant affiliate link management and maintenance across multiple business units</span></li></ul><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: bold;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: bold;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><br></span><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: bold;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Who You Are - Preferred Qualifications:</span><b style="font-weight: normal;"></b></div><ul><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Bachelor’s Degree required</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Minimum of 1 - 2&nbsp; years experience in e-commerce, digital marketing, or digital publishing</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Comfortable working in multiple content management systems and platforms</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">A demonstrated interest in content management systems and databases that drive actionable feedback for operational improvements</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Ability to manage and prioritize multiple projects simultaneously without sacrificing quality</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Comfortable with change and ambiguity and willing to embrace it as exciting opportunity</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Creative critical thinker and problem solver</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Keen attention to detail</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Strong analytical and problem solving skills</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Excellent written and verbal communication skills</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Business knowledge of retail concepts and metrics</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Experienced with GSuite, Word, PowerPoint and Excel (formulas, pivot tables)&nbsp;</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Experience with Tableau or similar reporting databases</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Affiliate marketing, Salesforce and JIRA experience are a plus</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Experience helping others learn new concepts&nbsp;</span></li></ul><p><b style="font-weight: normal;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></b></p><div dir="ltr" style="background-color: rgb(255,255,255);margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: bold;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">We Offer Great Benefits:</span></div><ul><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Flexible Vacation / Paid Time Off</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Charitable Giving Programs that include Paid Time off to volunteer and donation match</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Family Planning Programs like MAVEN Fertility Concierge</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Pregnancy and Paid Parental Leave (up to 16 weeks)</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">401K savings plan with employer match&nbsp;</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Employee stock purchase program (ESPP)</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Hybrid, Remote and Flexible work arrangements</span></li><li style=""><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!</span></li></ul><p><b style="font-weight: normal;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></b></p><h2 style="background-color: rgb(255,255,255);margin-top: 0.0pt;margin-bottom: 0.0pt;padding: -7.0pt 0.0pt 10.0pt 0.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">U.S. Equal Employment Opportunity/Affirmative Action Information</span></h2><div dir="ltr" style="background-color: rgb(255,255,255);margin-top: 0.0pt;margin-bottom: 0.0pt;padding: -2.0pt 0.0pt 8.0pt 0.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.</span></div><div dir="ltr" style="background-color: rgb(255,255,255);margin-top: 0.0pt;margin-bottom: 0.0pt;padding: 0.0pt 0.0pt 8.0pt 0.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.&nbsp;</span></div><div dir="ltr" style="background-color: rgb(255,255,255);margin-top: 0.0pt;margin-bottom: 8.0pt;"><span style="font-size: 11.0pt;font-family: Roboto , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">#shoppingshared</span></div><p>&nbsp;</p>
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Platform Operations Associate