AES Guidewire Senior Business Analyst - ClaimCenter Senior Associate (Sr. Analyst) - Operate.

Minimum Year(s) of Experience (BQ) *: US 

Minimum of 5 years of experience 

Certification(s) Preferred:  

Preferred Knowledge/Skills *:  

Demonstrates expert abilities providing functional solutioning for the Guidewire Suite of applications on premises and SaaS, with proven success executing and leading all aspects of complex engagements within the Guidewire product suite achieving on-time and on-budget delivery, as well as the following: 

• Demonstrates expert abilities managing ITIL Processes; Tracking SLA’s, and contracting; 

• Demonstrates advanced abilities providing solution strategy and Application Evolution Services (AES, formerly AMS) delivery as a Guidewire Functional Lead. Employees in the Functional Lead position should think of themselves and be regarded by the client as a trusted advisor and think strategically about how to create value using the Guidewire Suite of products; 

• Demonstrates expert abilities with ITIL Incident and Problem management for the  Guidewire Suite of applications as it will be critical that Senior Business Analyst in this position are capable of navigating both business processes as well as enterprise solution perspectives at high level and holistic view;   

• Demonstrates expert abilities and/or a proven record of success in leading proposal development efforts; Senior Business Analyst in these positions should be capable of delivering Advisory-level work and be able to discuss future enhancements in Guidewire roadmap discussions with the client; 

• With a focus on AES, demonstrates expert organization skills and abilities assisting clients in the support of Guidewire Suite solutions and improving business processes; and taking a proactive approach to quality;  

• Demonstrates expert abilities developing solutions based on common issues facing clients in all lines of the P&C Industries (e.g., Auto, Home, Commercial, Workman’s Comp, etc.). 

• Demonstrates expert abilities identifying and addressing client needs by: Developing and sustaining impactful client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; Preparing and presenting complex written and verbal materials; and, Defining resource requirements, project workflow, budgets, billing and collection; 

• Demonstrates expert abilities guiding team and motivating, creating a community of high performing professional consultants, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovation;  

• Senior Business Analyst will be responsible for utilization and learning perspective of the team. Mentoring and helping to upskill junior resources will be critical in this role;     

• Demonstrates intimate abilities and/or a proven record of success developing strategy as well as writing, communicating, facilitating, and presenting cogently; to and/or for all levels of industry audiences, clients and internal staff and management, such as presentation slides, practice marketing materials, change management plans and/or project plans, workshops and whitepapers, practice, methodologies and tools, policies and procedures, and/or other standard business communications; 

• Be comfortable, thrive, and available during sustained period of time of instability with client's Guidewire solution and escalations; and, 

• Key contributor and thought leader internally and externally with white papers, blogs, and training.  

Technologies 

• Expertise in ClaimCenter and working knowledge on Guidewire PolicyCenter, BillingCenter and ContactManager - leading requirement gathering sessions, conduct analysis, develop functional specifications and perform business walkthroughs; 

• User story creation/updation, developing process flows, UI mock ups, and developing data mapping in the standard Guidewire recommended user stories;  

• Familiarity with Use case, SWOT analysis, Mindmapping, PESTLE analysis; Product Designer 

• Usage of Tools JIRA, Confluence, ServiceNow, Splunk and familiarity with SQL.