Field Dispatch Coordinator

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently & accurately. You will provide consistency in customer deliverables by training & onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.

What you’ll do as the Field Dispatch Coordinator:

Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
• Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
• Contact information
• Escalation procedures
• Scope of services
• Installation scripts and processes
• Schedules and teams
• Locations and maps
• Site completion checklists
• Provide onboarding, training, and support for Field Technicians
• Perform quality assurance checks and team assessments to ensure:
• Performance of the complete scope of services as outlined in the SOW
• Installation scripts and processes are completed, meeting client directed specifications
• Be available for all escalations and questions as a dedicated technical support resource
• Route and manage subcontractor work orders
• Collect and validate appropriate deliverables upon completion for delivery to project manager

What you will bring to the team:

EDUCATION/CERTIFICATION:  

Bachelor’s degree in IT/Business Administration or any other related field

REQUIRED EXPERIENCE:  

• 5+ years’ experience with PC systems, related peripherals, common software programs, and Operating Systems  
• Thorough understanding of the connectivity of devices to LAN and WAN  
• Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification  
• Strong interpersonal and customer service skills  
• Ability to communicate internally and externally on all levels and through all mediums.  
• Experience and success in working with various delivery organizations to achieve deliverables  
• Ability to effectively prioritize and execute tasks in a high-pressure environment  
• Ability to work and adapt to change in a fast paced environment  
• Excellent written and verbal communication skills  
• Voice and Data cabling experience (Installation, termination, testing)  

 Preferred:

• Experience with Service Desk tool suites
• Concepts of networking fundamentals
• Microsoft Visio
• Experience with Service Now
• Resource supervisory experience

Zones offers a comprehensive Benefits package 

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. 

Shift Timings: 8:00 P.M. to 5:00 A.M (Pk time)

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