Client Success Manager

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.

What you’ll do as the (Client Success Manager)

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process quotes and orders in a timely and accurate manner, ensuring adherence to internal policies and procedures.
• Continuously monitor open orders and expedite when necessary to meet client expectations.
• Provide comprehensive and timely communication to clients and internal sales team, addressing inquiries and providing status updates on orders, quotes, and inventory.
• Generate impactful reports for clients or sales management, providing insights and recommendations based on sales and account data, if required
• Monitor and coordinate inventory management activities, ensuring adequate stock levels and timely depletion of run-rate inventory.
• Meet or exceed client/contract Service Level Agreements (SLAs), consistently delivering high-quality service and meeting client expectations.
• Assume full account responsibilities in the absence of the Account Manager, ensuring uninterrupted client support and continued communication.
• Manage tasks efficiently and effectively handle email communication via designated mailboxes.
• Facilitate returns and manage them to closure, ensuring appropriate resolution and customer satisfaction.
• Maintain client pricing programs, ensuring consistent and accurate pricing across all accounts.
• Proactively identify and escalate any issues or concerns to leadership, providing all relevant details and suggesting corrective actions.
• Previous experience in B2B sales, account management, or customer service roles.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with clients and internal stakeholders.
• Detail-oriented mindset with a focus on accuracy and quality in all tasks.
• Proficient in using sales management software, CRMs, and other relevant tools.
• Self-motivated and goal-oriented, with a proven track record of meeting or exceeding sales targets.
• Knowledge of [industry/sector] and familiarity with IT products/services is a plus.
• Ability to thrive in a fast-paced, dynamic work environment.

What you will bring to the team:

Location – Bangalore

Exposure – Medium to large scale projects

Experience – Minimum 3 years

Education – Graduation in any discipline