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Client Experience Specialist, DV360 (English, German)

Client Experience Specialist, DV360 (English, German)

1 Month ago • 2 Years + • Business Development

About the job

2 skills required for this role

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communication

cross-functional

Job Description

As a Client Experience Specialist, you will own the search advertising strategy for clients across the entire business cycle. You will lead search quality with the Large Customer Sales (LCS) teams through pitching and activating products to lead performance. You will act as an advisor and consultant across functions, Global teams, and with client advocates within Google. Responsibilities include completing training to become an expert in Google’s product suite; developing and applying knowledge of the market, industry, products, and tools to offer solutions for clients; leading client business objectives and developing holistic search strategies; working with cross-functional teams for account growth; and leading conversations on measurement and attribution with specialists. The role requires fluent English and German communication for client relationship management.

Must have:

Bachelor's degree or equivalent experience
2 years customer support & stakeholder management experience
Fluent English and German
Lead client's search advertising strategy
Work with cross-functional teams

Good to have:

Experience in advertising, sales, marketing, consulting, or media
Campaign management experience
Data analysis skills
Project management skills

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience with customer support and stakeholder management.
Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications:

Experience in advertising, sales, marketing, consulting, or media.
Experience in campaign management.
Ability to process large data sets and identify patterns of significance.
Ability to take ownership of accounts, deliverables, and Key Performance Indicators (KPIs).
Effective project management skills with ability to oversee multiple, simultaneous solutions, supported by internal teams.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Complete training to become an expert in Google’s product suite.
Develop and apply knowledge of the market, industry, products, and tools in preparation to offer solutions for our clients business issues.
Lead client’s business objectives and work with them to begin the conversation of a holistic search strategy that will increase performance and investments.
Work with cross-site and cross-functional teams to lead short and long-term account growth.
Lead conversations on measurement and attribution with the measurement and attribution specialists of search media.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.