Digital Marketing Strategist, Customer Success Acceleration (English, French)
9 Months ago • 2 Years +
Business Development
Job Description
This role involves collaborating with the sales team to grow customers, analyzing customer advertising activities and markets, crafting recommendations and solutions, and understanding company market, industry, and business models. Responsibilities include developing and applying market knowledge to offer solutions, analyzing data and trends for meaningful client insights, implementing solutions, tracking performance, optimizing against advertiser goals, reporting on KPIs, creating proposals, and collaborating with Account Managers/Executives to determine optimal client support. The role requires fluent English and French communication to support client relationship management. You will shape business growth, provide excellent client service, and deliver market research and analysis, anticipating client decision-making processes and business needs to strategically leverage Google's product offerings for client growth.
Good To Have:
- Experience with performance marketing
- Knowledge of online marketing strategy
- Stakeholder relationship building
- Narrative building using data
Must Have:
- Bachelor's degree or equivalent experience
- 2 years customer support and stakeholder management
- Fluent English and French
- Data analysis and insight generation
- Client relationship management
- Digital advertising campaign management
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in customer support and stakeholder management.
- Ability to communicate in English and French fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in managing digital advertising campaigns with a focus on performance marketing.
- Knowledge of online marketing strategy.
- Ability to build and maintain relationships with key stakeholders.
- Ability to collect, analyze, and interpret data to derive actionable insights.
- Ability to build narratives to influence clients utilizing data and insights.
About the job
In this role, you will collaborate with the sales team to grow customers, analyze customers advertising activities and the markets in which they operate, craft recommendations and solutions for our customers, and understand the market, industry, and business model of the companies. You will shape how new and existing businesses grow, provide Google-caliber client service, and deliver market research and analysis to our clients. You'll anticipate how decisions are made and uncover the business needs of our clients, and interpret how our range of product offerings can grow their business. Working with them, you will set the strategy for how their advertising can reach their audience.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Collaborate with Account Managers/Account Executives to determine the optimal support for the client portfolio.
- Develop and apply knowledge of the market, industry, products, and tools in preparation to offer solutions for our clients business issues.
- Analyze data and trends in order to create meaningful insights for clients.
- Implement solutions, track performance, and optimize against advertiser goals.
- Report on key performance indicators and value delivered for customers. Create proposals to represent solution design around client goals.
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