Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

7 Hours ago • 4-4 Years

About the job

SummaryBy Outscal

Must have:
  • 4 years of experience with IaaS solutions
  • 4 years of experience with cloud storage solutions
  • 4 years of experience with networking fundamentals
  • 4 years of experience debugging/troubleshooting workload issues
  • Fluency in German and English
  • German Citizenship
  • Ability to pass enhanced background checks
Good to have:
  • Experience as a large-scale distributed production environment operator
  • Experience with managing hosted services/SaaS
  • Experience in troubleshooting and supporting large-scale applications
  • Ability to analyze data using a structured query language
  • Ability to work at customer sites for periods of time
Not hearing back from companies?
Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.

Minimum qualifications:

  • 4 years of experience with IaaS solutions (e.g., Kubernetes, system virtualization, on-premise or hybrid cloud computing) and cloud storage solutions (e.g., SQL database administration, Google App Engine, cloud networking solutions, or distributed computing technology).
  • 4 years of experience with networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
  • 4 years of experience debugging/troubleshooting workload issues across multi-node environments, and with resolving P1 cases or incident management.
  • Ability to communicate in German and English fluently to support client relationship management in this region.
  • Ability to pass enhanced background checks and hold German Citizenship.

Preferred qualifications:

  • Experience as a large-scale distributed production environment operator (e.g., architectures, software stacks, operating practices).
  • Experience with managing hosted services/SaaS including familiarity with one or more of the following programming/scripting languages: Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript.
  • Experience in troubleshooting and supporting large-scale applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or Windows operating systems.
  • Ability to analyze data using a structured query language.
  • Ability to work at customer sites for periods of time to build trust and relationships during day-one, pre-production, and post-production phases.

About the job

As a Technical Solutions Engineer, you will be a key technical liaison embedded within our Public Sector customer environment, acting as a proactive problem-solver and a bridge between the customer and Google's support team. You'll take initiative and own important customer issues in addition to providing support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud products. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Technical Solutions team is focused on customer needs and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. You will be required to work in a Shift Pattern or non-standard work hours as required. This may include weekend work.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on GDC products.
  • Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of Engineers/Consultants that globally ensures 24-hour customer support.
  • Understand customer issues and advocate for their needs with cross-functional teams, like product and engineering, to find ways to improve the product and drive high-quality production.
View Full Job Description

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

View All Jobs

Similar Jobs

The Walt Disney Company - Senior Solutions Engineer - Ad Platforms

Washington, United States (On-Site)

The Walt Disney Company - Senior Solutions Engineer - Ad Platforms

California, United States (On-Site)

The Walt Disney Company - Senior Solutions Engineer - Ad Platforms

New York, United States (On-Site)

The Walt Disney Company - Senior Solutions Engineer - Ad Platforms

California, United States (On-Site)

The Walt Disney Company - Sr Solutions Engineer (Project Hire)

Washington, United States (On-Site)

The Walt Disney Company - Sr Solutions Engineer (Project Hire)

California, United States (On-Site)

The Walt Disney Company - Sr Solutions Engineer (Project Hire)

New York, United States (On-Site)

Rolls Royce - Mechanical Solutions Engineer

Singapore (On-Site)

Similar Skill Jobs

Aristocrat Gaming - Team Lead

Uttar Pradesh, India (Hybrid)

Aristocrat Gaming - BI Analyst

England, United Kingdom (Hybrid)

Social Discovery Group - Business Analyst (Mobile)

Georgia (Remote)

Unity - Growth Partnerships Manager- Russian Speaker

Tel Aviv District, Israel (On-Site)

Unity - Auctioneer Product Manager

Tel Aviv District, Israel (On-Site)

Meta - Mechanical Engineer

Texas, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (Remote)

Jobs in Frankfurt, Hessen, Germany

The Walt Disney Company - Manager Creative (m/w/d)

Bavaria, Germany (Hybrid)

The Walt Disney Company - Rechtsreferendariat

Bavaria, Germany (On-Site)

The Walt Disney Company - Sales Specialist (m/f/d)

Bavaria, Germany (On-Site)

The Walt Disney Company - Manager Production Management (m/w/d)

Bavaria, Germany (On-Site)

The Walt Disney Company - Systems Engineer Intern (m/f/d)

Lower Saxony, Germany (On-Site)

Trek - Logistik Koordinator (all genders)

Saxony-Anhalt, Germany (On-Site)

Trek - Zweiradmechatroniker (all genders)

Saxony-Anhalt, Germany (On-Site)

Software Engineering Jobs

Aristocrat Gaming - Frontend Developer

Tel Aviv District, Israel (Hybrid)

Aristocrat Gaming - BI Analyst

England, United Kingdom (Hybrid)

Meta - Mechanical Engineer

Texas, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (Remote)

Meta - Software Engineering Manager, Product

California, United States (Remote)

Meta - Software Engineering Manager, Product

New York, United States (Remote)

Meta - Software Engineering Manager, Product

Washington, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (Remote)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug