Customer Engineer AI/ML, Google Cloud
Job Summary
Job Description
As a Customer Engineer AI/ML, you will partner with technical Sales teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve business challenges, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. Responsibilities include working with the team to identify and qualify business opportunities, sharing in-depth AI/ML expertise to support customer relationships, working directly with Google Cloud products to demonstrate integrations, recommending integration strategies, and traveling to customer sites and conferences. You will also partner with internal engineering stakeholders to improve products and build solutions.
Must have:
- 6+ years cloud native architecture experience
- Experience with ML model development & deployment
- AI/ML expertise
- Excellent communication & organizational skills
Good to have:
- Master's degree in relevant field
- Experience with specific ML architectures (deep learning, LSTM, CNNs)
- Experience with scalable, distributed systems
- Big data experience
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with machine learning model development and deployment.
- Experience in Artificial Intelligence or Machine Learning.
Preferred qualifications:
- Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
- Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., deep learning, load shedding and traffic management (LSTM), convolutional networks).
- Experience in architecting and developing software or infrastructure for scalable, distributed systems.
- Experience in data and information management as it relates to big data trends and issues within businesses.
- Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.As a Customer Engineer AI/ML, you will partner with technical Sales teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve business challenges, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand business and technical requirements, and present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply your impact and the impact of the team as a whole.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Share in-depth AI/ML expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
- Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
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