Customer Relations Executive - Dutch Speaking
Job Summary
Job Description
The Customer Relations Executive - Dutch Market will be responsible for providing exceptional customer service and support to Dutch-speaking GGPoker customers via email, phone, and live chat. This role involves resolving customer inquiries, monitoring player activities, and ensuring adherence to operational and regulatory processes such as Know Your Customer (KYC), GDPR, and account security best practices. The executive will collaborate with the MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when applicable. This role requires excellent communication skills, attention to detail, and the ability to manage a high volume of tasks. The core hours for this role will be 12:00-21:00, five days per week, including weekend hours.
Must have:
- Fluent/native level Dutch language skills (speaking, reading & writing)
- Excellent communication skills with fluent English
- Strong prioritization and good decision-making skills
- Ability to manage a high volume of tasks
Good to have:
- Responsible gaming experience
- A passion for online gaming, including poker and sports betting
- Interest in being part of a friendly and enthusiastic team
Perks:
- Competitive Salary
- Bonus
- Salary Review
- Endless snacks and drinks
- Commuter Perk - Parking pass or Presto Card
- Comprehensive benefits
3 skills required
Job Details
Who are we?
Home of world Champion Daniel Negreanu, Winner of the best poker software 2021 and Guinness record holder for largest-ever online prize pool, GGPoker has taken the online poker world by storm. GGPoker launched in 2017, designed from the ground up by an experienced team of poker players who truly love the game.
From our humble beginnings, GGPoker has grown to a group of 400 people spanning the globe from our headquarters in Canada to our offices across the globe.
GGPoker holds the largest online poker market share globally, and we are looking to add talented and passionate individuals that will help us maintain being number one.
As a team member working on site, you have an opportunity to collaborate with and continuously learn from the very best professionals in the iGaming industry.
Purpose:
We are seeking a Customer Relations Executive - Dutch Market to join our Customer Relations team in Toronto, reporting to the Head of Customer Relations.
As the Customer Relations Executive - Dutch Market, you will be an integral part of the Dutch Market Hybrid Support team. The singular focus is delivering the highest levels of service and protection possible to Dutch-speaking GGPoker customers.
This team monitors player activities and liaises directly with players via email, phone, and live chat to resolve their queries, acting as friendly and knowledgeable customer-facing ambassadors for the GGPoker brand.
The core hours for this role will be 12:00-21:00, five days per week, including weekend hours (specific days each week to be decided by consultation and based on business needs).
Duties and Responsibilities:
- Support: Respond to calls, emails & live chats; understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices
- Monitoring: Monitor and maintain relevant risk triggers and act in accordance with policy and procedure; work closely with our MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when applicable
- Communication: Liaise with the team manager on a daily basis to ensure all customer interactions are carried out and recorded appropriately
- Other duties as required
Requirements:
- Fluent/native level Dutch language skills (speaking, reading & writing)
- Excellent communication skills with fluent English
- Any responsible gaming experience would be a bonus
- Flexibility, versatility and in a position to work in accordance with the demands of the business
- Attention to detail
- Strong prioritization, good decision-making skills, with ability to manage a high volume of tasks
- Good relationship-building skills
What We Like You to Have:
- A passion for online gaming, including poker and sports betting (or at the very least be interested to learn about them) and knowledge of the online gaming industry
- An interest in being part of a friendly and enthusiastic team!
- Integrity: Being dependable and following through on commitments. Being open and honest when communicating with others. Holding yourself accountable and owning up to your shortcomings. Consistently chooses to do the right thing without exception on integrity issues and where we have responsibilities for our customers
- Collaborative: A willingness to find solutions to problems whilst working in a team unit
- Positive attitude: Finds a way to get things done, is open-minded to exploring new ways of achieving our collective goals, and has a positive impact within the business
Rewards, Benefits, and Perks
- Competitive Salary
- Bonus
- Salary Review
- Endless snacks and drinks
- Commuter Perk - Parking pass or Presto Card
- Comprehensive benefits
Job Type:
- Full-time (on-site)
We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process.
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