Customer Success Manager - Associate

1 Month ago • All levels

Job Summary

Job Description

As a Customer Success Manager - Associate, you will be responsible for managing customer accounts, building strong relationships, and demonstrating the company's programs and services. You'll work closely with customers to help them achieve their business objectives through effective use of products. This involves handling phone inquiries, providing support, addressing customer needs promptly and professionally, and handling customer issues while escalating complex problems for timely solutions. You will also support the customer portfolio by tracking engagement and identifying opportunities for further support. The role requires excellent communication skills, a customer-focused mindset, basic problem-solving skills, and strong organizational skills.

Must have:

Manage customer accounts effectively.
Demonstrate company programs and services.
Handle phone inquiries and provide support.
Build and maintain customer relationships.
Address customer needs promptly and professionally.
Handle customer issues, escalating as needed.
Track customer engagement for support.

Good to have:

Bilingual skills are a plus.

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

organisational-skills

Job Details

Customer Success Manager – Associate

The Core Customer Success Manager - Associate focuses on managing customer accounts by building strong relationships, demonstrating our programs and services. You will work closely with customers to help them achieve their business objectives through effective use of our products.

Here is more of what you’ll get to do:

Manage customer accounts.
Demonstrate company programs and services.
Handle phone inquiries and support
Build and maintain strong relationships by addressing customer needs promptly and professionally.
Handle customer issues, escalating complex problems as needed to provide timely solutions.
Support the customer portfolio by tracking engagement and identifying opportunities for further support.

You’ll thrive in this role if you have:

Excellent phone etiquette and strong communication skills for delivering insights and building relationships.
A customer-focused mindset and the ability to understand client needs.
Basic problem-solving skills and a proactive approach to customer support.
Strong computer and organizational skills
Multitask and stay organized in a fast-paced environment
Bilingual is a plus (but not required)

We offer thorough training and growth opportunities within the company. If you're a motivated, outgoing and detail-oriented individual with a positive attitude and strong work ethic, we want to hear from you!

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

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