Customer Support Agent (Chinese)

6 Months ago • All levels • Operations

Job Summary

Job Description

MY.GAMES seeks a Customer Support Agent proficient in written Chinese (HSK4+) to handle user inquiries, compile reports, and collaborate with teams. Extensive gaming experience is a must.
Must have:
  • Written Chinese
  • Gaming Experience
  • Quick Learner
  • Clear Communication
Good to have:
  • FAQ Management
  • Outsourcing Coordination
  • Product Knowledge
  • User Inquiry Analysis
Perks:
  • Remote Work
  • Game Dev Community

Job Details

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, HAWKED – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE, Serbia, and Georgia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:
  • Process user inquiries
  • Compile regular reports on received inquiries
  • Maintain up-to-date FAQ articles
  • Interact with the outsourcing team (consultations)
  • Collaborate with the product team
  • Identify patterns in user inquiries
What you need to succeed:
  • Proficiency in written Chinese at an appropriate level (not lower than HSK4)
  • Attentive, able to learn quickly, punctual, and diligent
  • Demonstrate the ability to express thoughts clearly and coherently
  • Extensive gaming experience
What we offer:
  • Work remotely from all around the world
  • Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms
  • A strong team of specialists across different areas — access unique expertise and professional knowledge
  • Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
  • Create great games and win the hearts of players
  • Push the boundaries of the game industry and lead the way forward

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