Customer Support Agent (Chinese)

6 Hours ago • All levels

About the job

SummaryBy Outscal

MY.GAMES seeks a Customer Support Agent proficient in written Chinese (HSK4+) to handle user inquiries, compile reports, and collaborate with teams. Extensive gaming experience is a must.

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, HAWKED – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE, Serbia, and Georgia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:
  • Process user inquiries
  • Compile regular reports on received inquiries
  • Maintain up-to-date FAQ articles
  • Interact with the outsourcing team (consultations)
  • Collaborate with the product team
  • Identify patterns in user inquiries
What you need to succeed:
  • Proficiency in written Chinese at an appropriate level (not lower than HSK4)
  • Attentive, able to learn quickly, punctual, and diligent
  • Demonstrate the ability to express thoughts clearly and coherently
  • Extensive gaming experience
What we offer:
  • Work remotely from all around the world
  • Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms
  • A strong team of specialists across different areas — access unique expertise and professional knowledge
  • Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
  • Create great games and win the hearts of players
  • Push the boundaries of the game industry and lead the way forward

About The Company

England, United Kingdom (Hybrid)

Stockholm County, Sweden (Hybrid)

Worldwide (Remote)

Worldwide (Remote)

Worldwide (Remote)

Worldwide (Remote)

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Worldwide (Remote)

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