Customer Support Engineer

AWS, IAM, Kubernetes, Python… sound familiar? If you said yes and you’re passionate about delivering excellent customer experiences, you’re in the right place! We’re looking for a Customer Support Engineer to join our team—so keep reading!

Location 🌍 Fully remote contracted position open to candidates in Europe.

What will you do? 🔧

• Provide top-notch technical support to internal teams and customers, resolving issues efficiently and ensuring a seamless experience.
• Become a subject matter expert in connecting cost sources (e.g., AWS, GCP, Azure, MongoDB, Datadog) with cloud services.
• Use your expertise to assist customers, enhance product documentation, and improve the overall user experience.
• Help customers build and maintain scripts and automation tools leveraging cloud APIs.
• Offer valuable feedback to the product and engineering teams to enhance functionality and user satisfaction.
  

What we're looking for 🎯

• 2-5 years in a technical support engineer role or similar.
• Strong knowledge of AWS services, including hands-on experience with identity and access management (IAM).
• Proven experience deploying and managing applications with Kubernetes (e.g., EKS, GKE, AKS).
• Proficiency in Python or a similar scripting language.
• Excellent ability to explain technical concepts to diverse audiences, both technical and non-technical.
• A continuous learner with critical thinking skills and a passion for solving complex technical challenges.
  

Revolgy offerings  🌟

• Paid training and certifications
• Knowledge-sharing & educational programs provided by Google, AWS, and other technology partners
• Defined career progression plan

Additional benefits (for employees in Czechia, Slovakia, Estonia, and the UK):

• 5 weeks of paid vacation & sick days
• Budget for work equipment and energy costs
• Mobile phone & mobile tariff contribution
• Company notebook
• GallupStrengths talent DNA analysis
• Learning and development budget
• Support for tech speakers and company-hosted meetups
• Company events
• Czechia only: Multisport card or Pluxee Flexi Card, company SIM card with unlimited data
  

Join Us 🤝

Don't hesitate to apply right now! We are looking for a thoughtful professional who enables our mission and supports our culture of freedom and responsibility.

Equal Opportunity Employer 🌈

Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.

About us 🌐

Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.