Delivery Manager

As a Delivery Manager, you will be the senior point of contact for clients, responsible for overseeing project delivery and growing accounts organically. You will lead cross-functional teams to deliver innovative solutions while ensuring alignment with client expectations, financial goals, and delivery excellence.

This role requires a strong blend of leadership, stakeholder management, and delivery capabilities to maintain client satisfaction and foster long-term partnerships. The Delivery Manager is accountable for end-to-end delivery and the overall success, profitability, and health of the account.

Responsibilities

Leadership and Team Management

• Provide strategic oversight and guidance to project managers and cross-functional teams.
• Champion team well-being, motivation, and professional development.
• Foster collaboration and resolve conflicts to ensure cohesive teamwork and high performance.
• Create a culture of accountability, encouraging teams to consistently meet delivery standards.

Stakeholder and Client Management

• Act as the senior point of contact for clients, building and maintaining strong relationships with senior stakeholders.
• Align client expectations with project priorities, providing regular updates on progress, risks, and financial performance.
• Partner with clients to identify growth opportunities and drive account expansion.

Delivery Oversight and Project Success

• Ensure all projects within the account are delivered on time, within budget, and aligned with client requirements.
• Monitor and track the performance of multiple projects, ensuring alignment with strategic goals.
• Implement and promote industry best practices and continuous improvement across delivery teams.

Project Planning and Risk Management

• Oversee the development of project goals, timelines, deliverables, and milestones.
• Review and approve detailed project plans, ensuring efficient resource allocation.
• Identify, analyse, and mitigate risks to prevent delays or disruptions.
• Escalate and resolve critical issues to maintain project momentum.

Financial and Account Management

• Manage project budgets and ensure profitability across the account.
• Monitor expenses and financial performance, providing transparent updates to internal leadership and clients.
• Drive organic account growth by identifying and pursuing new opportunities with existing clients.

Agile and Process Optimization

• Ensure adherence to Agile methodologies, facilitating ceremonies, and promoting Agile principles.
• Encourage innovative approaches to optimise delivery processes and enhance team performance.

Performance Tracking and Reporting

• Track key performance indicators (KPIs) to measure project and account success.
• Provide detailed insights and reports to both internal and client leadership.

• Experience: 10+ years in project delivery, account management, or program management roles.
• Leadership: Proven ability to lead cross-functional teams and manage senior client relationships.
• Program/Project Management: Expertise in project planning, scheduling, and managing projects and programs
• Stakeholder Management: Exceptional communication and negotiation skills.
• Financial Acumen: Strong budget management and commercial awareness.
• Agile: Proficient in Agile methodologies, including facilitating ceremonies and coaching teams.

Soft Skills

• Strong decision-making and problem-solving abilities.
• Composure under pressure, with the ability to navigate high-pressure situations.
• Collaborative mindset and a focus on achieving shared goals.

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.