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Delivery Operations Specialist

Taichung City, Taiwan (On-site)

Delivery Operations Specialist

1 Hour ago • All levels • Operations • Undisclosed

About the job

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Job Description

The Tesla Delivery Operations Specialist in Taichung City, Taiwan, plays a crucial role in ensuring a seamless customer ownership experience. This position involves assisting Delivery Advisors with customer requests, managing delivery documents (IDs, coordinating with customs, government, and registration partners), meticulously updating the CRM system, supporting the Delivery Manager in center operations, and contributing to process improvements. Responsibilities also include facilitating the EV tax refund process and staying current on industry best practices. The role requires strong organizational skills, attention to detail, and excellent customer service abilities. Post-delivery, the specialist also handles customer after-service requests.

Must have:

Assist Delivery Advisors
Manage delivery documents
Update CRM system
Support Delivery Manager
Process EV tax refunds
Excellent customer service

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global EAP and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and assist our Delivery Advisor with document support and coordinate license plates with registration vendor to serve customers and help them to take ownership of their new vehicles. And after delivery the role also need to arrange customer after service as tax refund or other request from customer.

Responsibilities
• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices.

What You’ll Do

What You’ll Bring

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：