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Delivery Operation Advisor

Taichung City, Taiwan (On-site)

Delivery Operation Advisor

1 Hour ago • All levels • Operations • Undisclosed

About the job

2 skills required for this role

Add these skills to join the top 1% applicants for this job

excel

team-management

Job Description

The Tesla Delivery team in Taichung seeks a Delivery Operation Advisor to support the Delivery Advisor in providing exceptional customer ownership experiences. Responsibilities encompass document management (IDs, coordinating with Customs, government agencies, and registration partners), CRM system updates, support for the Delivery Manager in center operations, and process improvement contributions. The role also involves handling post-delivery customer service requests like tax refunds. Proficiency in Excel formulas and word functions is beneficial. The ideal candidate is detail-oriented, organized, capable of independent work, and enthusiastic about the transportation industry's transformation.

Must have:

Detail-oriented and organized
Independent work in fast-paced environment
Excellent cross-functional collaboration
Proficiency in CRM system updates
Document management and coordination
Customer service and post-delivery support

Good to have:

Excel (VLOOKUP, mail merge)
Team management experience
Understanding of EV tax refund process

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and assist our Delivery Advisor with document support and coordinate license plates with registration vendor to serve customers and help them to take ownership of their new vehicles. And after delivery the role also need to arrange customer after service as tax refund or other request from customer.

What You’ll Do

• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices

What You’ll Bring

• Detailed oriented, can handle high volume of data in an organized way.
• Strong ability to work independently, knowing how to prioritize tasks in a fast pace working environment.
• Enthusiastic and passionate about the changes in the transportation industry.
• Good at work cross-functionally with logistics, Customs, Customer support, Vendors, Operation and Admin.
• Capable of understanding new information/systems at a rapid pace
• Willing to work on a flexible schedule, according to activity volume.
• Excel formula & word function skills(ex:vlookup, mailmerge…) knowledge is plus
• Team management experience is plus

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：