E-Commerce Operation Specialist

6 Months ago • 3 Years + • Logistics

Job Summary

Job Description

Tesla is seeking a highly motivated E-Commerce Operation Specialist to plan sales, manage inventory, and improve the e-commerce experience. Responsibilities include sales planning, goods ordering for the e-shop website, inventory analysis, reporting sell-thru progress, communication with US/APAC teams and supply chain, and collaboration with various departments. The role involves understanding customer needs, planning e-commerce features, reporting business results, managing stock replenishment, working with RDC on returns/damages, collaborating with cross-functional teams, assisting customer service, planning quarterly events/promotions, analyzing reviews, managing vendor relationships, and improving site experience and operational optimization.
Must have:
  • 3+ years e-commerce experience
  • Strong analytical & problem-solving skills
  • Fluent in English and Chinese
  • Proactive and results-oriented
  • Strong Excel and PPT skills
Perks:
  • Employee Stock Purchase Plan (ESPP)
  • Comprehensive Medical Coverage
  • Global Employee Assistance Program (EAP)
  • Employee Vehicle Purchase Program
  • Employee Merchandise Discounts
  • Employee Referral Program

Job Details

What to Expect
What To Expect
Tesla is seeking a highly motivated and organized E-Commerce operation planner to join our Team.

The E-Commerce Operation planner will be responsible for sales planning, goods order for e-shop website, on-hand inventory analysis and report sell-thru progress of products to improve sales, communicating with US E-commerce team, APAC team, Supply Chain team and work closely with relevant departments in local office.
What You’ll Do
What You'll Do

  • Fully understanding of customers need on products and liaise closely with consumer engagement team.
  • Plan E-commerce features that enable customers to have a frictionless, engaging, and localized digital customer experience.
  • Report on E-commerce business success criteria results, metrics, test and deployment management activities.
  • Monitoring products information and stock in inventory regularly, managing the stock replenishment to each online channel periodically, as well as work with RDC for return and damage goods management.
  • Collaborate with cross-functional partners including global/ regional office, CS, IT, Logistics and Marketing teams, to gather, review, and prioritize requirements.
  • To assist in Customer service and liaise closely with RDC
  • To plan the quarterly operation and promotion events on official online. Strategy for Promotion and discount activities with consumer engagement team.
  • Analyze release readiness reviews, milestone reviews, and business go/no-go reviews.
  • Maintain and manage effective relationship with all vendors, and partner to identify and apply solutions as needed for site experience improvement and operational optimization.
  • What You’ll Bring
    What You'll Bring

  • More than 3 years e-commerce platform management experience in multinational corporation
  • BA degree in related fields
  • Strong analytical and problem-solving skills
  • Experience to monitor daily trading operation
  • Fluent in English and Chinese both written and speaking
  • Proactive and highly result-oriented mindset
  • Ability to handle multiple tasks simultaneously
  • Strong Excel and ppt skills
  • Compensation and Benefits
    Benefits

    In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

    • Employee Stock Purchase Plan (ESPP)
    • Comprehensive Medical Coverage
    • Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
    • Employee Vehicle Purchase Program
    • Employee Welfare Committee
    • Employee Merchandise Discounts
    • Celebratory Gifts for Special Occasions
    • Employee Referral Program

    The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company


    福利

    除了具有競爭力的薪酬方案外,Tesla台灣為員工提供以下福利:

    • 員工認股計劃(ESPP)
    • 團體醫療保險
    • 全球員工協助方案 (EAP) 和協助資源
    • 員工購車計劃
    • 職工福利委員會
    • Eshop精品員工優惠
    • 特殊場合的慶祝禮物
    • 員工推薦計劃

    本公司保留更改福利項目的權利。


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