Desktop Support Analyst

We are looking for a Help Desk (tier 1) position to join our team. As a Help Desk team member, you will be part of the corporate IT Department, which handles all aspects of hardware, software, and infrastructure. The main Technologies that you will work with are Microsoft-based workstations\laptops and servers.

What You'll Do

• Provide help desk support for all NeoGames group employees (1000+).

• Support and troubleshoot hardware and software issues.

• Assist with onboarding\offboarding and setup for new employees.

• Support the company users with different systems and applications

What We're Looking For

• 1-2 years experience as a Help Desk.

• Experience with Windows Active Directory and Azure environments.

• Experience with Microsoft Office 365 software and administration.

• Excellent problem-solving skills and an excellent customer service attitude.

• Fast & self-learner, team player, organized, responsible, dynamic, and motivated.

• Basic Linux knowledge.

• Basic networking knowledge.

• An understanding of information security, VPN Clients, and web filtering systems.

• Proficiency in English and excellent communication skills.

• Ability to serve as on-call 24/7 (weekly rotation within the team).

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None