Digital Content Intern

6 Months ago • 2 Years + • Logistics

Job Summary

Job Description

The Digital Content Intern in Taipei will support the E-Commerce Operation planner. Responsibilities include understanding customer needs, planning e-commerce features for a seamless user experience, reporting on e-commerce success metrics, managing inventory and stock replenishment, collaborating with cross-functional teams, assisting with customer service, planning quarterly promotions, analyzing release readiness, and maintaining vendor relationships. The role requires close collaboration with various teams including US E-commerce, APAC, Supply Chain, Consumer Engagement, CS, IT, Logistics, and Marketing.
Must have:
  • E-commerce platform management experience
  • Strong analytical & problem-solving skills
  • Fluent in English and Chinese
  • Proactive and result-oriented
  • Strong Excel and PPT skills

Job Details

What to Expect
The E-Commerce Operation planner will be responsible for sales planning, goods order for e-shop website, on-hand inventory analysis and report sell-thru progress of products to improve sales, communicating with US E-commerce team, APAC team, Supply Chain team and work closely with relevant departments in local office.
What You’ll Do
-Fully understanding of customers need on products and liaise closely with consumer engagement team.

-Plan E-commerce features that enable customers to have a frictionless, engaging, and localized digital customer experience.

-Report on E-commerce business success criteria results, metrics, test and deployment management activities.

-Monitoring products information and stock in inventory regularly, managing the stock replenishment to each online channel periodically, as well as work with RDC for return and damage goods management.

-Collaborate with cross-functional partners including global/ regional office, CS, IT, Logistics and Marketing teams, to gather, review, and prioritize requirements.

-To assist in Customer service and liaise closely with RDC

-To plan the quarterly operation and promotion events on official online. Strategy for Promotion and discount activities with consumer engagement team.

-Analyze release readiness reviews, milestone reviews, and business go/no-go reviews.

- Maintain and manage effective relationship with all vendors, and partner to identify and apply solutions as needed for site experience improvement and operational optimization.
What You’ll Bring
-More than 2 years e-commerce platform management experience in multinational corporation

-BA degree in related fields

-Strong analytical and problem-solving skills

-Experience to monitor daily trading operation

-Fluent in English and Chinese both written and speaking

-Proactive and highly result-oriented mindset

-Ability to handle multiple tasks simultaneously

-Strong Excel and ppt skills

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