Facility and Support Services Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Manager

Job Description & Summary

PwC Ireland- Bring Your Talent, Grow Your Skills, Unlock Your Potential!

As a Facility and Support Services Manager, your responsibilities include the high quality professional delivery of all FM hard and soft services along with managing the business support areas of mail, central filing, print & office supply services to the business.

You will work closely with the existing Building & Support Services teams and TFM provider to deliver all day-to-day facilities and operational services in line with established standards.
This role requires experience and knowledge of technical services in a busy large scale office environment, strong leadership and team management skills and sound financial judgement with excellent customer relationship and general management skills.

Responsible for:

Facilities Management: 

• The core objective of this role is to oversee the daily operations of the organisation's facilities, including maintenance, repairs, and upgrades. 

• Ensure all planned, reactive and project works are undertaken in a fully compliant and efficient manner and to deliver service excellence in day-to-day operations and reporting.

• Liaise with the FM lead/supervisor to support and develop the onsite team to enable them to excel in their roles.

• To develop, implement and manage all PPM, corrective and reactive maintenance activities utilising the FM providers system.

• Manage service providers who deliver facilities services, ensuring full compliance with all requirements.

• Prepare budgets and manage financial performance of the FM contract

• Conduct regular site audits to ensure quality of FM services are being delivered to expected standards.

• Ensure that project works are completed on time, within budget and to the required quality levels.

• Liaison with and support of the Firm’s Environmental Health & Safety function and programmes

Support Services:  

Oversee operational support services including the

• Management  of the retrieval, filing, destruction and maintenance of the firm’s filing processes.

• Delivery the firm’s print, office supplies and associated services to the business

• Manage mail operations including the collection, delivery and routing of all internal and external post, office logistics and courier requirements.

• Manage contracts and service level agreements for external service providers

Experiences and skills:

• Degree level qualifications in FM, technical/engineering  and/or business administration or related disciplines are highly desirable.

• A minimum of 5 years experience in the delivery of similar services at this level.

• Previous experience managing contractor / client relationships.

• Experience in managing and developing high performing teams

• Experience and understanding of international accreditation systems

• Experience in managing Health & Safety aspects of the role  

• Excellent IT, administration and communication skills.

• Assist in the production and delivery of internal and external reports

• Monitor and allocate work in a timely manner.

• Liaise with colleagues to update on tasks and projects where required

• Monitor key metrics and identify trends and opportunities for improvement.

• Excellent communications and interpersonal skills

• Ability to manage budgets and negotiate contracts

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.  We believe this so much that we have signed up for the Business in the Community 

Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date