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FED Supervisor

FED Supervisor

1 Month ago • All levels • Customer Service

About the job

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Job Description

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Description

Position at LeadVenture

FED Supervisor

Job Summary:

We are seeking a detail-oriented and customer-focused Front End Supervisor to oversee the day-to-day operations of our front-end team. The ideal candidate will manage the front-end staff, ensure high levels of customer service, and maintain the overall efficiency of the front-end area. This role involves supervising check in/check out processes, handling customer inquiries, and ensuring compliance with company policies, while fostering a positive and productive work environment.

Key Responsibilities:

Supervise and coordinate front-end staff and employees are performing efficiently.
Oversee the check in/check out process.
Assist senior management in planning and coordinating production schedules, meetings, and tasks.
Address and resolve sites inquiries, complaints, and issues in a professional and timely manner.
Train, mentor, and motivate front-end employees to deliver high-quality customer service and achieve performance goals.
Monitor and manage production handling procedures.
Assist in scheduling, performance evaluations, and staff development.
Collaborate with other departments to ensure seamless operations and customer satisfaction.

Qualifications:

Proven experience in a supervisory or leadership role, preferably in a retail or customer service environment.
Strong leadership, organizational, and communication skills.
Prepare reports, presentations, and other documentation as needed by the management team.
Ability to handle multiple tasks in a fast-paced environment and resolve conflicts effectively.
High level english

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

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