Fulfillment Support Specialist

1 Month ago • 2-3 Years

Job Summary

Job Description

The Fulfillment Support Specialist will record issues, communicate with sellers and buyers to find the best solutions according to market guidelines. They will also ensure that orders are resolved in the fulfillment process and returned for same-day shipping. They must understand the condition of sneakers, particularly those considered "problematic" by GOAT standards, and be able to select and process specific returns and orders. The role requires the ability to quickly and accurately photograph sneakers, understand GOAT order status to help classify upgrade orders, and work in a fast-paced team environment. Furthermore, this role requires the ability to stand for extended periods and lift and move boxes weighing up to 35 pounds. They must be available to work long hours, including weekends and holidays, to meet business needs.

Must have:

2-3 years of experience in inventory control, customer service or order management.
Experience in a warehouse environment is preferred.
Highly organized and detail-oriented.
Background in dealing directly with customers and suppliers.
Willingness to operate moving equipment.

Good to have:

Experience working in a warehouse.

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Job Details

语言要求: 中文

工作地点: 深圳

工作职责：

记录问题并与卖家和买家沟通，以根据市场指南达成最佳解决方案。
确保履行流程中的订单得到解决并返回流程以进行当天发货。
了解球鞋的状况，特别是那些被 GOAT 标准视为“问题”的状况。能够从库存中挑选鞋子并处理给买家和卖家的特定退货和订单。
能够快速准确地拍摄运动鞋的照片。
了解 GOAT 订单状态以帮助分类升级订单
能够在快节奏的团队环境中工作。

职位要求：

2-3年的库存控制，客户服务或订单管理经验。
2年以上仓库工作经验优先。
高度组织，表现出对细节的关注。
直接与客户和供应商打交道的背景。
愿意并能够操作手推车、手推车和其他移动设备来移动大量商品。
一个快速学习者，一个自我驱动者，能够独立工作，并且你愿意（并且能够）处理越来越多的责任压力。
必须能够长时间站立（最多 12 小时）。
必须能够举起和移动箱子（重达 35 磅）。
每天或每周（包括周末和节假日）必须。空并愿意在偶尔需要时（在紧要关头）延长工作时间，以满足业务需求。

GOAT GROUP 是国际化的时尚潮流平台，成立于 2015 年，旨在为推动正品 Sneaker 文化的发展。此后 GOAT 业务不断扩展延伸到奢侈品行业，提供来自世界领先

的前卫奢侈品牌服饰、配饰选择。基于在一级销售市场以及二级转售市场之间的独特定位，

GOAT Group 能够展示过去、现在和未来的不同风格，为 164 个国家的 2000 多万会员提供有正品保障的产品。

公司得到了 Foot Locker Inc.的战略投资，以及得到了一些知名风险投资领域公司

的支持，包括 Accel，Andreessen Horowitz，Ashton Kutcher，Index Ventures，Matrix Partners，NEA，SV Angel，Upfront Ventures，Webb Investment Network 以及 Y Combinator。

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.