JDE Applications Support Consultant – Manufacturing and Distribution

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.

We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.

Version 1 provide expert consulting and support services to enable our customers to maximise the benefit from their JD Edwards investment. Version 1 is one of the fastest growing IT services companies in Western Europe. Version 1 has doubled both profitability and revenue over the last few years, while at the same time delivering consistent improvement in customer satisfaction and world-class employee engagement.

Version 1 supports a variety of products and applications, which include JD Edwards World and JD Edwards EnterpriseOne and additional products that integrate with the JD Edwards toolset from the earliest versions of JD Edwards World through to JD Edwards EnterpriseOne 9.2.

Version 1 also provides additional complimentary products for JD Edwards including Approval Express, AllOut security and Purge-it!

Job Purpose & Primary Objectives:

• Applications Consultant is a key member of the Managed Services consulting team.
• This position is a customer facing role and requires that you establish and manage expectations within the business and drive fast and efficient resolution of service desk incidents and change requests, and achieve those expectations to a high standard.

Key Responsibilities:

• Providing functional/application support, via Service Desk allocated calls and / or Change Request.
• Problem management to identify repeat issues, conduct root cause analysis and propose resolutions.
• Improvement focussed, look for solutions to repeat issues and progress service improvements that can add value to customer.
• Documenting business processes.
• Planning and testing modifications relating to bug fixes, interfaces and reports for complex JDE applications.
• Consulting with users, technology liaisons, applications support personnel and developers when researching solutions.
• End User training.
• Responsible for learning new functionality and keeping personal knowledge up-to-date.

Additional Responsibilities:

• Take part in the ‘early and late’ rota to cover office hours between 08:00 to 18:00. UK shift.
• Assist in the support and training of fellow colleagues.

Performance Indicators / Targets:

• High customer satisfaction ratings (internal & external).
• All incidents dealt with within agreed SLA/OLAs.
• Skills within the service delivery team remain sufficient to meet business demands.
• Quarterly objectives set during quarterly appraisals are met

Key Skills, Knowledge & Qualities:

• A minimum of 4 years’ experience in ERP consulting / Managed service support and knowledge and experience with multiple JDE modules.
• Strong JD Edwards Manufacturing and Distribution skills with other module knowledge desirable.
• Possess a strong drive for Service Excellence.
• Able to identify, troubleshoot and solve problems.
• A passion for Service Improvement. Innovative thinker; able to turn customer requirements into workable solutions.
• Flexible but methodical and thorough approach; excellent organisational and analytical skills, process oriented.
• Strong business process knowledge.
• Able to demonstrable experience in a similar role.
• Excellent time management skills; able to work under pressure, can meet tight deadlines in a fast paced, solution driven environment.
• Excellent Interpersonal and communication skills, able to communicate effectively at all levels (internal & external).  Excellent spoken and written English.
• Able to manage sensitive and sometimes confidential information.

Behaviours:

• Customer Service: ability to meet and strive to exceed the needs of internal and external customers by producing quality work and service.
• Drive for Results: able to go the ‘extra mile’ to achieve tasks, objectives and targets. Demonstrates good attention to detail across all areas of work. Self-motivated.
• Teamwork: able to work together with colleagues to pool skills, ideas and resources to achieve objectives and resolve problems.
• Initiative and Problem Solving: able to take ownership, accepts issues and follow up with actions to rectify.
• Planning and Organising: able to work to deadlines and manage time effectively.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter among employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.