Merchant Integration - Senior Associate - Enterprise Mid Market
Job Summary
Job Description
This Senior Associate role at Paytm focuses on merchant integration of Paytm payment products. Responsibilities include collaborating with product, tech, and business teams to understand product implementation, diagnosing and resolving merchant-reported issues, participating in meetings with internal/external stakeholders, handling merchant queries within SLAs, managing operational tasks via workflow tools, and ensuring successful platform integration. The role requires strong IT knowledge, understanding of coding languages, excellent communication and problem-solving skills. Troubleshooting production issues, acting as a liaison between clients and engineering, and monitoring production systems are key aspects. Experience with API and SDKs is a plus.
Must have:
- Diagnose and resolve merchant issues
- Collaborate with internal/external stakeholders
- Manage operational tasks via workflow tools
- Strong IT knowledge and coding skills
- Excellent communication and problem-solving skills
Good to have:
- Knowledge of PHP, JAVA, ASP.Net, Python etc.
- Experience in platform integrations/implementation
- Offline Payments Gateway and Integrations knowledge
5 skills required
Job Details
About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the role : The individual will be responsible for assisting Paytm’s Merchant with the integration of Paytm Payment products.
Key Responsibilities:
● The individual will be working along with Paytm Product, Tech, and Business Team to understand different product suites and their implementation.
● The individual will take ownership of diagnosing, troubleshooting, and resolving issues reported by the merchants.
● The individual will take part in meetings/con-call with various internal and external stakeholders involved in the Paytm payment product integration process.
● The individual will support the reactive queries and requests being raised by Merchants within an agreed turnaround time and quality standards.
● The individual will be responsible for a few operational tasks to manage their daily work via different workflow tools.
● The individual must have a good understanding of IT terminology and concepts with up-to-date technical knowledge and an in-depth understanding of any coding language.
● The individual will be accountable to ensure successful implementation of platform integration between Paytm and Merchants
● The individual must have good communications skills and excellent problem solving skills.
● Individual with 1-3 yrs of experience.
Preferred Candidates
● Individuals with knowledge of any language (Ex:-PHP,JAVA,ASP.Net, Python, etc) and
platform(Windows, Android, Hybrid Apps).
● Hands-on experience in debugging the issues for the above-mentioned languages and platforms.
● Individuals with experience in platform integrations/Implementation/Solutions team for
products and services will be preferred but not mandatory.
Responsibilities
● Troubleshoot production issues to find the root cause and find solutions which may be
related to product configurations, server issues, or coding defects
● Acknowledge and respond to tickets submitted via CRM following the defined SLA’s
● Act as a liaison between the client, and engineering teams to find quick and meaningful
resolution to technical issues.
● Perform regular monitoring of production systems (Payments and Payouts)
● Track open issues and update clients as needed.
● Offline Payments Gateway and Integrations knowledge is a plus (API and SDKs)
● Excellent team player with strong interpersonal skills and be able to interact with multiple internal teams / Key account managers/ Customers.
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