MHI Guest Services Associate

1 Month ago • All levels

Job Summary

Job Description

The Mansion Hill Inn (MHI) seeks a Guest Services Associate to contribute to their exceptional hospitality. Responsibilities include breakfast service, maintaining cleanliness of common areas, assisting with housekeeping and room inspections, managing reservations using hotel software, checking guests in/out, providing active service (lifting up to 25 pounds), handling luggage and valet, responding to inquiries, and offering local recommendations. The ideal candidate demonstrates compassion, excellent communication, attention to detail, leadership, creative problem-solving, adaptability, curiosity, interpersonal charity, and radical empathy.
Must have:
  • Provide and clean up breakfast service
  • Maintain inn cleanliness
  • Manage reservations
  • Check guests in/out
  • Handle guest inquiries
  • Offer local recommendations
Perks:
  • Flexible and fun company culture
  • Competitive health care
  • Flexible Spending Accounts (FSA)
  • Free life insurance
  • Competitive vacation package
  • 401(k) with match
  • Employee Stock Ownership Plans (ESOP)
  • 12 weeks of maternity leave with 100% pay
  • Flexible holiday schedule
  • Tuition Reimbursement
  • Employee discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Mansion Hill Inn

Job Description

The Mansion:

The Mansion Hill Inn invites you to join a trailblazing movement in hospitality. Nestled in the heart of Madison’s Mansion Hill district, our inn alchemizes luxury lodging and historic splendor to create an unforgettable retreat for our guests. Behind our award-winning operation is a diverse team of truly accommodating folks cocreating a legacy of authentic hospitality at MHI. We believe that hospitality is the ageless art of and approach our work as an act of creative collaboration deeply rooted in our care for one another, our guests, and our community.


The Role:

 As a Guest Services Associate, you bring the vision of meaningful hospitality to the fabric of everyday operations at the Mansion. Our Guest Services Associates embody their love of service by being wholly present for each of our guests. They have a talent for anticipating guest needs and providing skillful, prompt assistance. First-rate lodging ceases to be just about enjoying luxurious amenities after being held in the care of one of our exceptional innkeepers. By joining our team of gracious hosts, you would be responsible for the following tasks.

  • Provide and clean up breakfast service
  • Oversee the cleanliness of the inn’s common areas
  • Assist with housekeeping and inspect rooms
  • Maintain reservation records using hotel software
  • Use hospitality software to create and modify bookings
  • Check guests in and out
  • Provide active service throughout shift (this will include lifting objects up to 25 pounds)
  • Assisting with luggage and valet cars
  • Respond to inquiries over the phone and via email
  • Keep a working knowledge of the bar menu
  • Offer recommendations to local bars, restaurants, and venues in the Madison area

The Strengths:

These are some of the qualities we look for in an innkeeper

  • Compassion promotes authentic hospitality.
  • Excellent communication is the foundation of completing all other tasks in our operation successfully.
  • Attention to detail helps maintain the Mansion in impeccable condition.
  • Leadership within the role ensures that everyone assumes responsibility for their tasks and promotes fair distribution of work among the team.
  • Creative problem-solving allows issues to be effectively resolved or passed onto the right resources.
  • Adaptability makes it possible to meet daily changing demands.
  • Curiosity promotes openness to hearing new ideas and receiving constructive feedback.
  • Interpersonal charity allows misunderstandings to be resolved with ease and goodwill, leading to safe and positive relations among team members.
  • Radical empathy ensures that all guests are treated with the same standards of affinity and respect.

Compensation

$20 hour

The Schedule

We are currently seeking flexible part-time Guest Services Associates. Rotating weekend and evening availability upon request.

Trek Benefits:

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Flexible holiday schedule – 10 company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

Scientific Games  - Field Service Technician I

Scientific Games

Arizona, United States (On-Site)
1 Month ago
Fortis Games - Senior Talent Sourcer (Contract)

Fortis Games

Canada (On-Site)
1 Month ago
PlayStation Global - Character Artist (ExDev - Contract)

PlayStation Global

Los Angeles, California, United States (On-Site)
1 Month ago
ByteDance - ByteDance Back-end Engineer Graduate Program (Dubai 2025)

ByteDance

Dubai, Dubai, United Arab Emirates (On-Site)
6 Days ago
Flow - Senior/Staff Web Engineer

Flow

Palo Alto, California, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Fortis Games - Lead Marketing Analyst

Fortis Games

Canada (On-Site)
5 Months ago
Dream Sports - SDE 1 - Backend

Dream Sports

Mumbai, Maharashtra, India (On-Site)
4 Months ago
The Walt Disney Company - Marketing & Media Services Events Manager

The Walt Disney Company

Singapore, Singapore (On-Site)
6 Days ago
Zoox - Prediction Internship/Co-op

Zoox

Foster City, California, United States (On-Site)
5 Months ago
ByteDance - Backend Software Engineer, Global E-Commerce Funding Center

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
ByteDance - Research Engineer Graduate (Vision AI Platform)

ByteDance

Seattle, Washington, United States (On-Site)
6 Days ago
Playtika - Customer Support Lead - Temporary Position

Playtika

Israel (On-Site)
1 Week ago
Hedra - Senior Research Engineer

Hedra

New York, New York, United States (On-Site)
5 Days ago
Scientific Games  - Director, General Manager of iLottery

Scientific Games

Pennsylvania, United States (Remote)
2 Weeks ago
Scientific Games  - Senior Client Project Manager

Scientific Games

Alpharetta, Georgia, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Madison, Wisconsin, United States

Onward Search - Digital Project Manager

Onward Search

Santa Monica, California, United States (Remote)
1 Month ago
Netflix - Data Engineer (L5) - Product (Device)

Netflix

United States (Remote)
5 Months ago
ByteDance - Research Scientist, Applied GAI-Vision

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Trackman - Golf Simulator Installation Specialist

Trackman

Arizona, United States (On-Site)
10 Months ago
Haptic - Senior Technical Animator

Haptic

Dallas, Texas, United States (Remote)
2 Months ago
ByteDance - Senior Site Reliability Engineer, ML System - Foundation Model

ByteDance

Seattle, Washington, United States (On-Site)
2 Months ago
Games For Love - Volunteer Marketer

Games For Love

Washington, United States (Remote)
5 Days ago
Scientific Games  - Facilities Maintenance Tech

Scientific Games

Alpharetta, Georgia, United States (On-Site)
4 Months ago
ByteDance - Senior Data Scientist

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Trek - Seasonal Service Technician (Part Time)

Trek

New York, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

California, United States (On-Site)

Edgewater, New Jersey, United States (On-Site)

Portland, Oregon, United States (On-Site)

Albuquerque, New Mexico, United States (On-Site)

Taichung City, Taiwan (On-Site)

Columbia, Maryland, United States (On-Site)

Ellicott City, Maryland, United States (On-Site)

United States (Remote)

Haryana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug