Order Fulfillment Specialist -Tech/Hardware

Introduction 

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

The Opportunity 

The Hardware Sales & Fulfilment Specialist is responsible for managing inbound client requests to replace digital signage hardware. This role includes overseeing hardware-only opportunities, ensuring their progression through internal processes, and securing client signatures. Once signed, the Specialist remains in contact with the client ensuring the accurate and timely processing of client orders. This role coordinates with various departments to manage inventory, process orders, and ensure client satisfaction through efficient fulfillment practices.

This role is ideal for individuals who are enthusiastic about sales and customer service, and enjoy working in a fast-paced, technology-driven environment. If you are looking to make a significant impact in the hardware sales and fulfillment sector, we encourage you to apply!

Key Responsibilities 

• Handles client inquiries and requests for digital signage hardware replacements
• Creates opportunities for hardware sales
• Prepare and issue quotes to clients
• Accurately process client orders, monitors inventory levels, arranges and tracks shipments to ensure timely delivery
• Provides updates to clients regarding their order status and addresses any issues or concerns
• Maintains detailed records of orders
• Provides excellent customer service throughout sales and fulfilment cycle
• Other duties as needed

Candidate Skills & Experience Required 

• 4+ years experience in a customer facing sales/order fulfillment position
• Proven experience in sales and customer service, preferably in the hardware or technology sector
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail and accuracy
• Experience in order processing, inventory management, or logistics
• Ability to work collaboratively with cross-functional team

Note: Flexible to work US Shifts.

Who We Are 

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self

We show up authentically, are self-aware and always strive to be better.

• See it. Own it. Solve it.

We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.

• Together We’re Better

We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.