Order Management Specialist, Returns

1 Month ago • All levels

Job Summary

Job Description

As an Order Management Specialist, Returns at Motive, you will process customer replacement requests, ensuring accurate data entry and tracking. You'll provide clear instructions on return procedures, handle sales order creation for additional hardware, and manage churn processes. Responsibilities include working with Salesforce and Zuora, creating shipping labels, handling account reconciliations, and guiding stakeholders on returning equipment. You will be involved in the complete cycle from quote to cash process.

Must have:

Technical acumen with customer delivery process understanding.
Good stakeholder communications.
Strong analytical skills with numbers.
Proficiency with deadlines and time-sensitive work.
Strong business communication skills in English.
Experience with Microsoft Excel and Word.

Good to have:

Experience with CRM systems, preferably Salesforce will be a plus.

5 skills required

5 skills required for this role

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ms-office

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Job Details

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As an Order Management Specialist, Returns, you will be given an opportunity to utilize your expertise here in Motive. You will be helping our Operations department with Sales order completion, Order Form generation, Churn Management, Modifications and everything which is relevant to processing inbound and outbound shipments along with it’s SFDC representation Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis.

What You'll Do:

Process customer replacement requests, ensuring accurate entry and tracking in the system.
Provide clear instructions to customer support & customer success on return procedures, shipping requirements, and refund or replacement options.
Working on returns cases
Sales Order creation for additional hardware
Churn processing/management
Help Sales and Fulfilment teams through quote to cash process
Working on Salesforce and Zuora
Creating Shipping Label
Churn processing management
Handling Account reconciliations
Guiding stakeholders on returning equipment.

What We're Looking For:

Technical Acumen with understanding of customer delivery process
Good stakeholder communications
Strong analytical skills with numbers
Proficient with deadlines & time sensitive work
Strong Business Communication Skills in English.
Internship work experience, preferably in an Operations environment.
Proficient experience with Microsoft Excel and Word.
Knowledge and experience of CRM systems, preferably Salesforce will be a plus.
Very organized, meticulous, and detailed in entering information
Ability to effectively prioritize and multi-task in high volume workload situations
Ability to be consistent with quality over a long period of working hours especially Month & Quarter end.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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