Order Management Specialist

Spin Master is a leading global children's entertainment company, creating exceptional play experiences through it’s three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Bakugan®, Kinetic Sand®, Air Hogs®, Hatchimals®, Rubik’s Cube® and GUND®, and is the global toy licensee for other popular properties.

What will you work on?
As a member of the customer facing team the Order Management Specialist will be the customer advocate from receipt of the order right through to delivery of the product.  This role will provide top tier customer service to their assigned account(s) through proactive management of the orders and by partnering with cross-functional team members and stakeholders to ensure best in class results. The incumbent should possess strong communication skills and be able to influence, multi-task, prioritize competing customer issues whilst driving to the root cause with a service mindset. Through the management of the order book, this supply chain professional will own the seamless integration of orders between our EDI systems, Customer Portals etc., and our ERP. You will be a key player within our Supply Chain team with increasing ownership and oversight of the ordering process.​

How will you create impact?

• Provide top tier customer service to ensure customer satisfaction
• Create and implement effective mode of operation to ensure that team members stay focused in administering their duties
• Manage orders in a timely and accurate manner adhering to customer dates
• Communicate Service Issues to internal and external stakeholders on a timely basis
• Navigation and research in SAP, EDI, customer's system, 3rd party systems (where required) to effectively manage order execution
• Take personal ownership / accountability for the order management process to deliver top tier service level
• Identify systemic recurring order management issues and escalate as necessary
• Partner with Supply Chain functions to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
• Ensure unfulfilled order issues are resolved daily by communicating with 3PL partners
• Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process
• Cultivate and maintain positive relationships with customer and internal stakeholders
• Partner with team and other functions to identify ways to improve efficiency of the order to cash process
• Other duties as assigned by Order Management Manager or Order Management Lead

How will you fit into the team?
This position reports to Manager, Order Management or Team Leader , and frequently interacts with Logistic, Finance, Sales and Marketing, Demand and Supply planning teams.

What are your skills and experience?

• Bachelor’s Degree
• Min 3+ years of CPG/Retail Experience preferred
• Experience with a Tier 1 ERP system required (SAP Preferred)
• Experience with EDI transactional processing
• Working knowledge of Windows, Excel, Word, PowerPoint
• Proven track record of providing quality customer service
• Strong time management, organizational, and prioritization skills
• Ability to adjust quickly to new processes and procedures
• Ability to work and make decisions independently in a fast-paced environment
• Excellent attention to detail and ability to proactively identify and resolve problems
• Ability to convey ideas clearly through written, verbal, and non-verbal mediums using strong interpersonal skills
• Team player who helps create a result focused and motivating team environment
• Demonstrated conflict management through persuasion, negotiation, and compromise
• Language skills:
  • English – advanced level required
  • Polish OR Hungarian – advanced level required
  • German – not required, but skill in this language considered beneficial

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What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.