Player Support Specialist

5 Months ago • All levels

Job Summary

Job Description

VOLKA GAMES is seeking a dedicated Player Support Specialist for its game, Taonga: the Island Farm. Responsibilities include providing player support (answering game-related questions, resolving technical and payment issues, addressing complaints), managing reviews on app stores, moderating game chat and social networks, collecting player feedback, monitoring game performance (using tools like Grafana), informing developers of issues, testing game updates and the game portal (collaborating with QA). The ideal candidate is fluent in English (C1 level), possesses strong technical proficiency (PC and mobile), is a highly self-disciplined learner with extensive gaming experience and passion. The role may involve a test assignment. This is a remote position based in Limassol, Cyprus.
Must have:
  • Fluent English (C1)
  • Strong technical proficiency (PC/Mobile)
  • Extensive gaming experience
  • Problem-solving skills
  • Communication skills

Job Details


VOLKA PRODUCT TEAM / PLAYER SUPPORT SPECIALIST

We are on the lookout for a dedicated Player Support Specialist to join our team working on Taonga: the Island Farm!

RESPONSIBILITIES

    • Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints
    • Managing reviews on Google Play and App Store
    • Moderating the game chat and social networks
    • Collecting feedback from players
    • Monitoring game performance (with Grafana and other tools)
    • Informing the developers of emerging issues
    • Testing game updates and the game Portal, collaborating with QA.

REQUIREMENTS

    • You are Fluent in English (C1 Advanced Level)
    • High level of literacy
    • Strong technical proficiency on both PC and mobile devices
    • You are ready and willing to learn and enhance qualifications, including through company-sponsored courses
    • You have extensive gaming experience and passion for games
    • You are highly self-disciplined and responsible
    • You possess an up-to-date PC and an Android mobile device.

    • The application process may include a test assignment.
Do you have what it takes? Apply now!

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About The Company

We are a mobile games developer and publisher.


For us games is not just fun or business, but also a phenomenon, philosophy of emotions and future science. Researching the behaviours and conquering the minds - this is our target, passion and responsibility at the same time. At VOLKA we are on the mission that is beyond the horizon of just playing games and to ensure our goals we are carrying about our crew like about spaceship team. For us effectiveness in harmony and personal realisation are fundamental, because we have faith that happy people create happy products. We create games straight out of dreams.


We believe in the team spirit and individuality, and we taking care not just only about work matters, but also about personal circumstances of each crew member. 


For such purposes we are constantly looking for professionals who are not afraid to strive for a dream, professionals who hunt for evolvement and seek for serenity and work they love. We are out of categories like a comfort zone, standardisation, box-shaped mind tactics and other manipulations, as well we avoid stupid supervising. If you know how and with what methods to reach the target, we provide all necessary instruments for that. 


We are based in Cyprus, and in our Mediterranean paradise we appreciate good food, all kinds of surfing, yoga, reaching the nature, hiking and camping, beach and other healthy body positive activities. If you share our values we’d like to welcome you on board where we run Best Facebook Web Game 2016 – TAONGA: THE ISLAND FARM.


OUR MISSION


Performance. Our aim is to bring joyful emotions through high-quality player experience.

Quality. We strive to produce immersive gameplay, captivating story, rich graphics and flawless animation.

Learning. Our mission is to step beyond the games into the future.

Responsibility. We target for harmony.

Freedom. We respect any kind of freedom if it's not harming others freedom.

Limassol, Limassol, Cyprus (On-Site)

Limassol, Limassol, Cyprus (Remote)

Limassol, Limassol, Cyprus (Remote)

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