Senior Account Manager

2 Months ago • 4-8 Years • Account Management

Job Summary

Job Description

Betsoft Gaming is seeking a Senior Account Manager to proactively manage its client base. This role involves building and maintaining strong relationships with customers, tailoring gaming experiences, monitoring performance, handling queries, and analyzing client activity. The goal is to increase revenue generated through Betsoft's gaming solutions and ensure high customer satisfaction. This position requires strong communication, relationship building, and organizational skills, as well as experience in account management for an online casino supplier. Familiarity with online casino products and excellent command of written and spoken English are essential. The role involves regular client contact via phone, email, Skype, and face-to-face interactions. The Senior Account Manager will be responsible for creating and implementing structured account management plans, updating data and information accurately, and collaborating with clients to achieve mutual business goals.
Must have:
  • Experience in account management for an online casino supplier.
  • Good understanding of online casino products.
  • Excellent communication and interpersonal skills.
  • Strong relationship building skills.
  • Great organization, planning and prioritization skills.
  • Commitment to providing world-class service to customers.
  • Strong command of written and spoken English.
  • Experience working in online gaming.
  • Ability to work independently and be self-motivated.
  • Computer literacy in spreadsheets, word processing, and remote communications.
Good to have:
  • An additional European language.

Job Details

Betsoft Gaming is looking for a Senior Account Manager to proactively work with Betsoft’s client base.

You will be the customer’s contact where you’re responsible for helping them to grow their business volumes. The objective of this role is to increase the revenues generated through the use of Betsoft’s gaming solutions and ensure the highest possible level of customer satisfaction.

The Senior Account Manager will build and maintain a broad contact base in each account and ensure that a mutual beneficial business relationship is achieved. This may involve occasional business trips.

Key Responsibilities & Accountabilities:

  • Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products.
  • Contacting clients regularly through phone, email, Skype and face-to-face.
  • Monitor individual customer performance and ensure that marketing commitments are being adhered to.
  • Handle customers’ day to day queries, requests and issues.
  • Use data and reports to analyze client activity.
  • Acquire knowledge of customers and build profiles including target markets and trends.
  • Maintain and develop client contacts, through structured account management and plans.
  • Update and record data and management information in an accurate and timely manner.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

  • Experience in account management for an Online Casino Supplier.
  • Good understanding of online casino product.
  • Excellent communication and interpersonal skills.
  • Strong relationship building skills, and the ability to build trust.
  • Great organization, planning and prioritization skills, with strong attention to detail.
  • Commitment to providing world class service to valuable customers.
  • Strong command of written and spoken English – An additional European language is considered an advantage but not essential.
  • Confident communicator on the phone.
  • Experience working in online gaming.
  • Able to work on own initiative and be self motivated.
  • Computer literacy in the use of spreadsheets, word processing, on-line systems and remote communications.
  • Be presentable and willing to travel.

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