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Senior Software Engineer

Senior Software Engineer

1 Hour ago • 3 Years + • Full Stack Development

About the job

Summary

Google is seeking a Senior Software Engineer to contribute to its Contact Center AI Platform (CCAIP), a cloud-based CCaaS product using AI to automate and support customer care. Responsibilities include proposing and implementing solutions to challenging problems, developing new features, improving product performance, collaborating across teams for a cohesive product, building reusable solutions for scalability, and integrating first and third-party solutions. The role requires experience with software development, data structures, algorithms, and cloud technologies (like GCP). The ideal candidate will have experience collaborating across multiple engineering teams and integrating cloud and SaaS solutions. The platform integrates with existing contact center solutions and CRM applications or can be used standalone. CCAIP works with Contact Center AI (CCAI), acting as the gateway to AI services for virtual agents, human agent assistance, and conversation analytics.

5 skills required for this role

Test your skills to join the top 1% applicants for this job

algorithms

data-structures

google-cloud-platform

networking

saas-business-models

Must have:

Software development experience
Data structures & algorithms expertise
Cloud technology experience (GCP)
Problem-solving & implementation skills
Collaboration & integration skills

Good to have:

Experience with multiple engineering teams
Cloud solution integration experience
SaaS solution implementation experience

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting.
2 years of experience with data structures or algorithms.
Experience with Google Cloud Platform or other similar cloud technologies.

Preferred qualifications:

Experience collaborating and implementing components across multiple engineering teams.
Experienced in integrating Cloud solutions.
Experience implementing SaaS solutions.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Google Cloud's Contact Center AI Platform (CCAIP) is a cloud-based contact center as a service (CCaaS) product that uses AI to automate and support customer care. It routes calls, chats, and other communication channels to human and virtual agents, provides UIs and other in-call features to support the conversation, tracks performance metrics, objectives and much more. The platform can be integrated with existing contact center solutions and CRM applications or used standalone, transforming the customer experience and providing a great service to agents and supervisors. CCAIP collaborates with Contact Center AI (CCAI), acting as the front door to those AI services that power automated virtual agents, provide intelligent assistance to human agents, and analytics for all the conversations that take place on CCAIP.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Propose and implement solutions to challenging problems.
Develop new features, and improve the performance of our existing product.
Collaborate with the broader CCAI product family to provide a cohesive and effective product.
Help our product scale by building reusable solutions and reducing deployment time.
Integrate first party and third party solutions.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.