Service Technician

4 Months ago • All levels • Manufacturing

Job Summary

Job Description

As a Trek Service Technician, you'll perform diverse tasks daily, focusing on bike maintenance and repair to ensure customer satisfaction. You'll troubleshoot issues, service various bike types, and gain hands-on experience with new models before their sales launch. Building strong customer relationships is key. The role demands the ability to lift 50lbs comfortably. Responsibilities include troubleshooting repairs, servicing all kinds of bikes, building relationships with customers, and handling new bike models before release.
Must have:
  • Stellar customer service
  • Willingness to learn
  • Ability to lift 50lbs
  • Bike repair skills (a plus)
Perks:
  • Flexible and fun company culture
  • Competitive health care
  • Flexible Spending Accounts (FSA)
  • 401(k) with match and Employee Stock Ownership Plans (ESOP)
  • Tuition Reimbursement up to $15,000
  • Employee discounts on all product
  • Deep partner retail discount

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Rockville

Summary

We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician - if you’ve already worked as a mechanic, that’s a definite plus.

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. We expect all employees to be able to comfortably lift 50lbs.

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care -- PPO & HDHP medical plan options
•    Flexible Spending Accounts (FSA)
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

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