Service Lead

3 Months ago • 3 Years +

Job Summary

Job Description

As Service Lead, you will be the operations lead for your store’s Service Centre, responsible for workflow, staffing, and KPIs. You will be the primary service advisor, integrating sales and service, while ensuring excellent customer experience. You will train the team, recommend services, manage costs, and oversee the department's efficiency. This role requires excellent communication, leadership, and the ability to anticipate the shop's needs, ensuring success for both service and sales teams.
Must have:
  • Positive attitude and customer service focus.
  • Fantastic hospitality and great listening skills.
  • Great leadership skills and ability to motivate.
  • Ability to plan effectively and stay ahead of shop needs.
  • 3+ years of bicycle Service Centre experience.
  • Commitment to delivering the best customer experience.
  • Proactive approach to staying up to date on industry trends.
Perks:
  • 25 days annual leave plus bank holidays.
  • Discounted employee purchase scheme on bikes and accessories.
  • 24/7 employee assistance program.
  • 24/7 virtual GP and counselling services.
  • Gym membership discounts.
  • Retail discount platform.
  • Discounted cinema tickets.
  • Annual paid time off for charity work.
  • Death in service benefit.

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound sweet. Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.


We are currently recruiting for: 

Position: Service Lead
Location: Sheffield
Job Type: Full Time

What you’ll do

As Service Lead, you’ll be the operations lead for your store’s Service Centre—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success

What you’ll bring to the team:

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need.
  • Fantastic hospitality—a warm, approachable manners, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.
  • Great leadership skills and the ability to motivate and develop future leaders.
  • Ability to plan effectively and stay ahead of your shop’s needs.
  • 3+ years of bicycle Service Centre experience
  • A commitment to delivering the best possible experience for every customer.
  • Proactive approach to staying up to date on industry changes and trends.

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits here at Trek:

  • 25 days annual leave per year, plus bank holidays
  • Discounted employee purchase scheme on bikes, parts and accessories
  • 24/7 employee assistance program
  • 24/7 virtual GP services and counselling services
  • Gym membership discounts and discounts on other health and wellbeing brands
  • Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
  • Discounted cinema tickets
  • Annual paid time off for charity work
  • Death in service benefit

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Similar Jobs

Testee investment Pvt Ltd. - Head of Quantitative Research & Analysis

Testee investment Pvt Ltd.

Kolkata, West Bengal, India (On-Site)
11 Months ago
Internet Brands - Account Executive

Internet Brands

Seattle, Washington, United States (On-Site)
4 Months ago
The Globel Talent Co - Virtual Assistant (German-speaker)

The Globel Talent Co

Romania (Remote)
6 Months ago
Nagarro - Associate Principal Engineer, Delivery

Nagarro

Colombia (Remote)
10 Months ago
MiQ - Senior Designer - Insights and data visualisation

MiQ

London, England, United Kingdom (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tencent - Cloud Engineer

Tencent

(On-Site)
9 Months ago
Landor - Springboard Internship - 3D Motion Design

Landor

Mumbai, Maharashtra, India (Hybrid)
1 Month ago
WebTech Corporation - Project Planner

WebTech Corporation

Jacksonville, Florida, United States (On-Site)
1 Year ago
Zinnia - Director - Product Management

Zinnia

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
Riot Games - Staff Anti-Cheat Analyst

Riot Games

Los Angeles, California, United States (On-Site)
6 Months ago
Axon - Technical Project Manager

Axon

Boston, Massachusetts, United States (On-Site)
1 Month ago
Sierra - Senior Commercial Counsel

Sierra

San Francisco, California, United States (On-Site)
4 Weeks ago
Accenture - Solution Architecture Manager

Accenture

Pune, Maharashtra, India (On-Site)
1 Month ago
London stock Exchange - Associate Manager, Financial Accounting and Control

London stock Exchange

Colombo, Western Province, Sri Lanka (On-Site)
1 Month ago
Aera Technology - Lead Security Operations Engineer

Aera Technology

Bucharest, Bucharest, Romania (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Sheffield, England, United Kingdom

The New York Times - Senior Manager, International Compensation & Benefits

The New York Times

London, England, United Kingdom (Hybrid)
1 Month ago
Hudl - Staff Engineer - Machine Learning

Hudl

London, England, United Kingdom (On-Site)
3 Months ago
Cubic corporation - Product Director, Devices

Cubic corporation

Salfords, England, United Kingdom (On-Site)
2 Months ago
Tesla - Sales Advisor

Tesla

Norwich, England, United Kingdom (On-Site)
6 Months ago
creative assembly - Senior Audio QA Technician

creative assembly

Horsham, England, United Kingdom (On-Site)
1 Month ago
Hawkeye Innovations - Rugby Match Day Technician

Hawkeye Innovations

Llanelli, Wales, United Kingdom (On-Site)
1 Month ago
asbo interactibe - Unreal Engine Programmer - Bike Physics

asbo interactibe

Rowlands Gill, England, United Kingdom (On-Site)
3 Months ago
Maverick Games - Principal Gameplay Engineer

Maverick Games

Warwick, England, United Kingdom (Hybrid)
7 Months ago
Two Circles - Service Delivery Manager

Two Circles

London, England, United Kingdom (Hybrid)
1 Month ago
Jane Street - Experienced Hire Recruiter, Non-Technology

Jane Street

London, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Okemos, Michigan, United States (On-Site)

Livermore, California, United States (On-Site)

Robinson, Illinois, United States (On-Site)

State College, Pennsylvania, United States (On-Site)

Arlington, Virginia, United States (On-Site)

Waterloo, Wisconsin, United States (On-Site)

Albuquerque, New Mexico, United States (On-Site)

Fresno, California, United States (On-Site)

Rockhampton, Queensland, Australia (On-Site)

Fresno, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug