Account Manager, Corporate

3 Hours ago • 2-4 Years • Account Management

Job Summary

Job Description

AlphaSense is seeking a Corporate Account Manager to develop three-dimensional relationships with customers and key stakeholders. The role involves serving as the main point of contact for client inquiries, driving retention and growth, and collaborating with sales teams to identify new business opportunities. The Account Manager will be responsible for maximizing retention rates, increasing product adoption, forecasting retention, and understanding client businesses to enhance strategy and communication. This role requires building strong client relationships, acting as a business partner, and providing valuable feedback internally to product, marketing, and sales teams.
Must have:
  • 2-4 years of account management experience
  • Strong relationship-building skills with Fortune 1000 clients
  • Excellent business acumen and process commitment
  • Energetic, creative, and intellectually curious
  • Understanding of SaaS client engagement best practices
  • Strong work ethic and commitment to results
  • Exceptional oral, written, and presentation skills
Good to have:
  • Experience in the SaaS environment
  • Ability to distill complex issues into simple terms

Job Details

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world.

First and foremost, the Customer Success team are value added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve client challenges through our product. We spend our waking hours obsessing over our customers and making sure they have the right data at their fingertips to make the best decision possible.  We are responsible for retaining our customers, maximizing usage of the product and partnering with the sales team to uncover opportunities to grow our business.

About the Role:

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.

While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication.

Who You Are:

  • Minimum 2-4 years minimum of account management experience
  • Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
  • A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
  • Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
  • You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment;
  • Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
  • A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.

What You’ll Do:

  • Maximize retention rate across the book of business
  • You’ll increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
  • Identify revenue at risk in order to best position the company to prevent churn
  • Forecast retention rates
  • Collaborate with Account Executives to identify growth opportunities within the book of business
  • Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
  • Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
  • Hold Business Reviews with key stakeholders
  • Plan and execute new user onboarding and training initiatives
  • Consistent proactive outreach with material and information that’s relevant for our user base
  • Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
  • Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
  • Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Similar Jobs

Zoic studios - Senior VFX Coordinator

Zoic studios

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
virtous games - Producer

virtous games

Tokyo, Japan (On-Site)
1 Month ago
The Walt Disney Company - Resort Call Center Supervisor (Special Event)

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
Rockstar Games - HR Manager - Toronto

Rockstar Games

Oakville, Ontario, Canada (On-Site)
3 Months ago
Daybreak - QA Analyst

Daybreak

San Diego, California, United States (Hybrid)
1 Month ago
Tesla - Sales Advisor

Tesla

Lisbon, Lisbon, Portugal (On-Site)
4 Months ago
G5 games - VP of Business Development

G5 games

Sliema, Malta (Remote)
3 Months ago
WebFX - Jr. Marketing Sales Strategist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
8 Months ago
Tesla - Store Manager - Cork

Tesla

Cork, County Cork, Ireland (On-Site)
4 Months ago
Google - International Growth Consultant, Emerging Markets or Southern Europe

Google

Dublin, County Dublin, Ireland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Marsh McLennan - Junior Data Analyst

Marsh McLennan

Mexico City, Mexico (Hybrid)
1 Month ago
GoMotive - Sales Compensation Manager (Design & Modeling)

GoMotive

United States (Remote)
2 Months ago
WebFX - Jr. Social Media Advertising Strategist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
8 Months ago
InMobiInMobi - Sales Enablement Intern

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Mindtickle - Intern, Finance

Mindtickle

Pune, Maharashtra, India (On-Site)
1 Month ago
Accenture - Quality Auditing Associate Manager

Accenture

Hyderabad, Telangana, India (On-Site)
1 Month ago
Auros Global - DeFi Trading Systems Developer

Auros Global

Australia (Remote)
1 Month ago
Probably Monsters - Senior Technical Artist

Probably Monsters

Dallas, Texas, United States (Hybrid)
11 Months ago
UPF Industries  - Cybersecurity Intern

UPF Industries

Grand Rapids, Michigan, United States (On-Site)
1 Month ago
WebFX - Remote Copywriter: Legal

WebFX

South Africa (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Xplor - Salesforce Engineer - Service Cloud Voice

Xplor

Newcastle, Northern Ireland, United Kingdom (Remote)
1 Month ago
Tesla - Parts Advisor

Tesla

Bristol, England, United Kingdom (On-Site)
4 Months ago
Marsh McLennan - Compliance Business Partner - Insurance

Marsh McLennan

London, England, United Kingdom (Hybrid)
1 Month ago
Vimeo - Sr. Enterprise Account Executive (French Speaking)

Vimeo

London, England, United Kingdom (On-Site)
1 Month ago
Rebellion - AI Gameplay Programmer

Rebellion

Warwick, England, United Kingdom (Hybrid)
3 Months ago
TransUnion - Incident Coordinator - Arabic / French

TransUnion

United Kingdom (Remote)
1 Month ago
Mozilla - Director, Enterprise Resource Planning

Mozilla

United Kingdom (Remote)
1 Month ago
Playground Games - Lead Gameplay Animator

Playground Games

Royal Leamington Spa, England, United Kingdom (On-Site)
6 Months ago
diligent coorperation - Account Manager - Client Success (Risk & Audit)

diligent coorperation

London, England, United Kingdom (Hybrid)
1 Month ago
playthree - Unity Game Developer

playthree

London, England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Varonis  - Account Manager

Varonis

Chicago, Illinois, United States (On-Site)
8 Months ago
Glean - Partner Solutions Engineer

Glean

United States (Remote)
6 Months ago
Tencent - Senior Strategic Sales Executive

Tencent

Palo Alto, California, United States (On-Site)
8 Months ago
NinjaVan - Field Sales Executive Surabaya (Talent Pool)

NinjaVan

Surabaya, East Java, Indonesia (On-Site)
8 Months ago
bytedance - APAC Strategy Expert - Global Payment

bytedance

Singapore (On-Site)
2 Months ago
PwC - Senior Experimentado- Business Analyst

PwC

Buenos Aires, Buenos Aires, Argentina (On-Site)
8 Months ago
Varonis  - Account Manager

Varonis

Toronto, Ontario, Canada (On-Site)
8 Months ago
USE Insider - Sales Development Representative for the USA

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
8 Months ago
Tesla - Used Cars Sales Advisor

Tesla

Bavaria, Germany (On-Site)
4 Months ago
Paytm - Bengaluru - Team Lead - Sales

Paytm

Bengaluru, Karnataka, India (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

United States (Remote)

United States (Remote)

New York, United States (On-Site)

New York, United States (On-Site)

Mumbai, Maharashtra, India (On-Site)

Pune, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Alpha Sense

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug