Staff Software Engineer, Site/Service Reliability - Live Operations

Software Reliability Engineering at Riot is challenged with diving into our most ambiguous technology spaces between games, central services and infrastructure to solve our reliability and visibility challenges as Riot continues to scale into a multi-game ecosystem. In order to succeed as a Staff Engineer on this team you will need to be able to partner with any engineering team at Riot on a wide range of technical stacks.

As a Staff Software Engineer you will be deeply challenged to learn a large breadth of architecture at Riot. You will need to curate a prioritized view of the highest value areas you can deploy your team in order to enable our players to have consistent, reliable engagement experiences with Riot’s games. You will be expected to build alignment across multiple different technology stakeholders and grow your engineers. You’ll be partnering and coordinating with technical leads across Riot while aligning your priorities with some of Riot’s most important strategic objectives. You’re right for this role if the idea of tackling some of the hardest challenges in high-scale service development excites you. You’re the type of person that loves it when a plan comes together. You believe that impossible is your favorite kind of possible.

Responsibilities:

• Maintain and evolve Riot’s technical understanding of its multifaceted technical architectures
• Ensure Riot central technology teams have the necessary vision into how our live services are performing
• Help craft and lead the team into a competent Tier 1 Site Reliability capable group
• Design, implement and modify services to enhance reliability and visibility
• Establish meaningful, long lived, standards across multiple technical stacks
• Provide emergent, critical support and maintenance to existing platforms
• Be on rotational on-call for live product support and operational assessment
• Provide meaningful code review for other members of the team
• Produce comprehensive user documentation around your implemented solutions
• Mentor, guide and level up a junior engineering team to be subject matter experts in observability, triage and incident response

Required Qualifications:

• Bachelor's or Master’s degree in Computer Science or a related field or relevant professional experience
• 5+ years of relevant experience
• Experience with designing, prioritizing and maintaining high-capacity, high-availability, and high-performant software, especially back-end services
• Demonstrated ability to work across multiple organizations and generate alignment on technical standards
• Demonstrated experience mentoring engineers to grow technically on your teams
• Demonstrated experience working in container-based ecosystems and with a container scheduler (e.g. Marathon, Mesos, Kubernetes, GKE, Amazon ECS)
• Experience with distributed systems, specifically microservices
• Experience with API design, preferably using REST
• Understand networking - HTTP down to the network layer (TCP/IP, routing, etc)
• Understand relational databases like MySQL

Preferred Qualifications:

• 2+ Years working in a high performance Site Reliability capacity
• Experience building high-quality software in languages like Go, Java, Python, or Javascript
• Familiarity with Site Reliability best practices
• Experience building teams from the ground up
• Experience with CI/CD pipelines, ideally Jenkins and/or Github Actions
• Understand software performance and the influence of latency in online games
• Experience with AWS (or comparable cloud environments)

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .