Support Specialist
About the job
Job Description
This Support Specialist role involves working on a new VR AGE3 game engine and/or unannounced titles within a small, experienced QA team. Responsibilities include managing support channels, designing workflows, writing documentation, managing reports, reproducing game issues, and creating internal tickets. The ideal candidate will have prior videogame industry experience, fluency in Czech and English, strong communication skills, and at least 2 years of support experience. The position offers remote work within Europe or on-site options in Prague.
Must have:
- Videogame industry experience
- Fluency in Czech & English
- 2+ years support experience
- Strong communication skills
- Manage support channels
- Reproduce game issues
- Create internal tickets
Good to have:
- Knowledge of their games
- Experience in testing
- UseResponse, JIRA experience
Perks:
- Competitive salary with growth potential
- Unlimited sick days (with reliable performance)
- 5 weeks vacation
- Dedicated study time
- Modern Prague office with amenities
- Company breakfasts & events
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We are looking for top talent
We’re searching for a new colleague to join our QA team. As a passionate gaming company, we value team members who are also enthusiastic gamers on any platform. We’re seeking someone who is friendly, reliable, and collaborative, who takes their work seriously and aims to grow as a professional in this field.
The ideal candidate should have experience in support and strong communication skills.
Requirements
- Previous experience from a videogame industry is a must.
- Fluency in Czech and English
- Very good communication skills
- Experience in support (2 years+)
- Willingness to visit our office in Prague when needed
- Don´t be a C-player
Considered a plus:
- Knowledge of our games
- Experience in testing
- Experience with tools such as UseResponse, JIRA, etc.
Responsibilities
- Work on our new VRAGE3 game engine and/or new unannounced titles
- Collaborate with a smaller but experienced QA team with an innovative approach
- Manage our support channel
- Designing and implementing workflows
- Writing documentation
- Managing reports
- Reproducing issues in the game
- Creating tickets in our internal system to address these reports, etc.
What We Offer
- Opportunity to work on a dynamic project within a dedicated and innovative team
- Competitive salary with growth potential (based on the level)
- Unlimited sick days for people who demonstrate reliable work performance
- 5 weeks of vacation
- Dedicated time for studying
- Modern and comfortable offices in Prague (Orangeria – https://oranzerie.cz/) with coffee, tea, healthy snacks, and much more!
- Company breakfasts and other company events (BBQ, parties, workshops,…)
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