About the job
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
Please check our residency definition to determine if you qualify.
The Alaska Department of Fish and Game, Division of Administrative Services is recruiting for a Systems Programmer 1/2 Flex located in Juneau!
What you will be doing:
Are you a tech-savvy problem solver with leadership skills? The Alaska Department of Fish and Game (ADFG), Division of Administrative Services, is looking for a Help Desk Supervisor to lead our dynamic team and ensure top-notch technical support for our organization.
- Lead and motivate a help desk team of six to provide exceptional support to ADFG end-users statewide.
- Prioritize and assign tickets, using ServiceNow, ensuring timely resolution of technical issues.
- Monitor performance metrics and implement process improvements.
- Collaborate with cross-functional teams within ADFG and the Office of Information Technology (OIT) to enhance IT services.
- Develop training programs to keep staff updated on department, state, and industry policies and best practices.
The Division of Administrative Services (DAS) provides efficient, cost effective and customer-oriented administrative services to support the ADFG mission of scientific integrity and sustainable fish and wildlife management. Our division values work-life balance, intellectual curiosity, competency and working together while maintaining individuality.
The Alaska Department of Fish and Game strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.
Benefits of joining our team:
The DAS IT section provides a welcoming and professional environment to anyone interested in being a key contributor to the department. This position will oversee a group of dedicated technical and professional level staff that produce high-quality work, allowing the department to function efficiently. We are open to new ideas and collaborating internally and with other agencies to grow and explore technological advancements.
The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.
The working conditions you can expect:
This position is located in the Juneau ADFG Headquarters, at 1255 W 8th St next to the boardwalk, which provides ample parking and a great place to walk during breaks. The successful candidate will supervise a team of help desk technicians and can expect to interact with other ADFG staff, IT contractors, and OIT staff regularly using all available platforms.
We offer flexibility and value work-life balance:
- A hybrid telework schedule may be an option once initial training is complete provided onsite coverage is scheduled.
- We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.
- We'll work with you on schedule adjustments for special situations.
- Training opportunities will be available.
We are looking for someone with the following competencies:
- Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
- Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
- Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
- Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
- Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
To view the general description and example of duties for a Systems Programmer 1/2 Flex please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs
Special Note:
- A valid driver's license is required.
- Requires passing a background investigation including fingerprinting.
Minimum Qualifications
Systems Programmer 1
Any combination of education and/or experience that provides the applicant with competencies in:
- Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
- Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
- Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
- Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
Equivalent to those typically gained by:
Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools.
Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
Systems Programmer 2
Any combination of education and/or experience that provides the applicant with competencies in:
- Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
- Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
- Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
- Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
- Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues.
Equivalent to those typically gained by:
Training in computer science, information technology, system administration, or a similar field and professional experience in database, network, or system administration.
Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
Additional Required Information
Flexible Staffing
This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after completing the training plan and demonstrating competency in the work.
REQUIRED DOCUMENTS
Please provide at time of application submission:
- A cover letter is required for the application to be considered complete. An attached resume will not be considered a substitute for a cover letter.
- Three (3) current professional references with current daytime contact information.
- Transcripts if using to meet Minimum Qualifications.
A cover letter is required for this position and will be used as a writing sample. The cover letter should highlight your knowledge, skills, abilities, and experience as they pertain to the position-specific competencies listed in the job description. Please attach the cover letter to your application before submitting it online or, if unable to attach to your application, fax or email it to the contact provided in the job posting. Your cover letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
Classification Review Notice
This Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section. Depending on the outcome of the allocation, this recruitment pool may or may not be utilized to fill this vacancy.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Contact Information
For specific information in reference to the position please contact the hiring manager:
Tyler Brehmer
Data Processing Manager 3
tyler.brehmer@alaska.gov
Data Processing Manager 3
tyler.brehmer@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See https://drb.alaska.gov/retiree/ for additional information
Paid Leave & Other Benefits- Personal leave with an accrual rate increase based on time served
- Twelve (12) paid holidays a year
About The Company
The State of Alaska is a public sector employee taking care of a variety of needs across the great state. As an employer the State of Alaska opens up opportunities for employees to live and work in a place unlike any other.
Alaska, United States (Hybrid)
Alaska, United States (On-Site)
Alaska, United States (On-Site)
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