Team Lead/Assistant Manager - Training

At Instawork, our mission is to create meaningful economic opportunities for local businesses and skilled hourly professionals in communities around the world. We're building the leading AI-powered labor marketplace—and we're looking for exceptional talent to help us scale quickly and make an even greater impact. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re transforming the way the world works.

We are seeking a detail-oriented and proactive Team Lead - Training to join our team. This role is responsible for developing and delivering engaging training sessions, creating high-quality training materials, and ensuring that all content aligns with learning objectives and performance outcomes. The ideal candidate should have a solid understanding of content creation principles, and training facilitation. In addition, they should be enthusiastic about identifying opportunities to improve team efficiency and enhance customer satisfaction. Experience with video editing and e-learning development is a plus but not required.

Key Responsibilities:

• Content Development & Training Material Creation:
• Design, develop, and maintain training materials, including manuals, guides, newsletters, presentations, and handouts.
• Create PowerPoint presentations that effectively communicate key concepts and reinforce learning objectives.
• Develop structured training agendas and lesson plans that align with organizational goals.
• Ensure all training materials are clear, concise, and visually engaging.
• Training Delivery & Facilitation:
• Conduct in-person and virtual training sessions to educate employees on key topics.
• Use interactive training techniques to enhance learner engagement and retention.
• Monitor trainee progress and provide constructive feedback.
• Learning Development:
• Collaborate with subject matter experts (SMEs) to ensure the accuracy and relevance of training content.
• Conduct training needs assessments in collaboration with managers and team leads to identify skill gaps and learning opportunities.Assist in creating e-learning modules and interactive training experiences.
• Support the development of performance metrics to track training impact on operational outcomes.
• Analyze performance data and feedback to inform targeted learning solutions.

Qualifications & Skills:

• Bachelor’s degree in education, Communications, or a related field (or equivalent experience).
• 3-5 years of experience in training, instructional design, or content creation.
• Strong proficiency in Microsoft PowerPoint and other content development tools.
• Ability to develop clear, structured, and engaging training materials.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to review materials for accuracy and clarity.
• Good-to-have: Experience with e-learning tools (e.g., Articulate, Captivate, or similar).
• Good-to-have: Basic video editing skills (e.g., Camtasia, Adobe Premiere, or similar).

Key Competencies:

• High level of organization and ability to manage multiple projects simultaneously
• Capacity to deliver remote training sessions to other regions and timezones..
• Strong problem-solving skills and ability to adapt training materials to different audiences.
• Team-oriented mindset with the ability to collaborate across departments.
• Passion for learning and development with a commitment to continuous improvement.
• Customer-centric mindset with a drive to enhance the learner experience and operational performance.

About Instawork

Founded in 2015, Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than five million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada. 

At Instawork, we constantly evaluate how to build an optimal work environment for success. Currently we operate on a hybrid model, but we remain open to adapting our policies to meet the needs of our evolving business and team dynamics. As we continue to grow, we're seeking candidates who are excited about contributing to our in-person culture and open to the idea of working in-office up to 5 days a week.

For more information visit www.instawork.com

We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply. 

To learn more about our company values, please visit: https://info.instawork.com/about

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