Technical Support Intern, Energy Products

1 Day ago • Upto 1 Years • Administrative • Operations • Undisclosed

About the job

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ms-office

Job Description

The Technical Support Intern at Tesla will provide technical support for Tesla's Energy product lines, ensuring timely and accurate responses to inquiries. This client-facing role requires strong customer service skills and collaboration with Sales, Operations, and Service teams. Responsibilities include answering calls and emails, evaluating customer needs, resolving technical issues with battery systems, educating installers and customers, determining if solutions require on-site service, and accurately recording data. The ideal candidate possesses an electrical or mechatronics engineering background, excellent communication skills, and the ability to prioritize effectively. Experience with CRM systems and the energy industry is preferred. The role requires proactive problem-solving and a commitment to exceeding customer expectations.

Must have:

Electrical/Mechatronics Engineering background
Excellent communication skills
Strong customer service
CRM and MS Office Suite proficiency
Problem-solving skills
Attention to detail

Good to have:

Energy industry experience
Technical support/call center experience
Understanding of distributed generation & energy storage

What to Expect

The Technical Support Intern provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background.

This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.

Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight.

Most importantly, your core values include a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy product ownership experience is a true pleasure.

What You’ll Do

Provide the highest level of customer support by answering inbound calls and emails
Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systems
Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
Communicate customers concerns with technical support Tier 2, Service Engineering, or Field Service as necessary.
Accurately record issues and data into CRM database
This role may require a shifted work week on occassion

What You’ll Bring

Electrical or Mechatronics engineering background strongly preferred
Excellent written and oral English communications skills
Excellent customer service skills
Ability to prioritize effectively and handle shifting priorities
Experience with CRM systems and MS Office Suite
Energy industry experience or background in technical support or call center environment preferred
Understanding of distributed generation and/or energy storage systems preferred
Ability to follow oral and written instructions with attention to detail
Willingness to learn about new and innovative technologies
Willingness to assist and teach others on the team
Establish and maintain positive, cooperative, working relationships
Effectively handle multiple priorities, organize workload, and meet deadlines

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