AC Manila - Virtual Concierge Senior Manager (EA)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

The Virtual Concierge Senior Manager is responsible for the planning, organizing, and leading a team to increase the efficiency and effectiveness of administrative services provided to partners, managing directors and directors (stakeholders). Primary focus is on teaming and client experience. Oversee the day-to-day business activities in a fast-paced, multitasking environment, responsible for confidential and time sensitive material. The Virtual Concierge Senior Manager will work as part of a management team to analyze data, manage projects, and problem solving for team and stakeholder business issues. 

• Collaborate with other Managers to implement and drive key business priorities. 

• Resolution of local issues and improvement of service as needed in line with administrative and human resource policies and guidelines. 

• Coach and develop admin staff to execute the effective delivery of administrative support services in a virtual environment. 

• Lead, develop and train a team with an emphasis on client service, engagement, digital and technical upskilling. 

• Engage with stakeholders to continually assess their business needs, seek feedback and identify opportunities for improvement. 

• Collaborate with Admin Services Leadership to implement process improvements. 

• As required work with Manila office for hiring and recruitment. 

• Building relationships and working with other functional groups to encourage communication and sharing. 

• Responsible for the Performance Management Cycle for the team, and assistance with career plan discussions. 

• Working with the AC Operations Senior Manager to ensure compliance with organizational and legal standards in Manila. 

• Prepare and maintain reports, records, and documents related to Admin Services.

Essential Requirements:

• At least 5 years' experience of managing teams in a customer service focused area, preferably in a partnership based firm or financial industry. 

• Excellent English verbal and written communication skills with the ability to communicate effectively at all levels within the firm.

Preferred Experience & Skills:

• Exceptional organizational skills and ability to prioritize multiple responsibilities. 

• The ability to work well both independently and in a team environment by creating a positive working atmosphere and supporting each other to combine individual strengths to enhance team performance. 

• Excellent judgement and strong problem-solving skills, including a proactive approach to working with staff at all levels while demonstrating flexibility.  

• Effective listening skills; excellent oral and written communication skills (including strong spelling, editing, proofreading, punctuation and grammar skills).  

• Extensive technical knowledge and proficiency in firmwide applications.  

• Must be able to demonstrate intermediate proficiency levels in M365.  

• Confidence in ability to work in a highly technical and ever-changing work environment; engaging in the promotion and adoption of digital tools and strategies.  

• Adaptable and able to work within tight deadlines, demonstrating flexibility.  

• You have a passion for teaming and a strong drive for developing as an individual and a leader. 

Other Capabilities:

• Experience in working with multicultural and diverse teams. 

Working Conditions:

• Working Conditions:Hybrid setup - provides the opportunity to work from both the office and home.  

• Amenable to work on night shift schedule - the role will be providing support to our global territory during core business hours aligned with different time zone: AST, EST, MST, PST.

ALL ABOUT PwC AC Manila
 
We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.
 
Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Business Administration/Management

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date